Registered: Feb 2003
Visor Deluxe screen problem
I turned on my Visor the other night, and everything was fin until I tried to tap the screen. I did soft, system, hard, and power-down resets to no avail. I emailed Handspring for advice and all they came up with was "Call us and fork over $20 and we'll see if we can help you."
Now, I have always liked my Visor, but if the screen and/or digitizer are toast, it seems to me to be a better use of my cash to go buy something new. I know I can get parts online, but I'm not quite savvy enough to be comfortable taking this critter apart. They say they'll waive the fee if they replace the Visor, but since I've had it for 18 months, I'm doubting they mean that they'll replace it for free. Am I right about this?
Any idea what Handspring might tell me? I honestly can't believe they wouldn't have a good idea of what the problem is without me having to call them--which looks like a way to make an extra $20, from where I sit. This is a pretty clear situation, considering what I've tried, so why can't they give me a few ideas, or just tell me that the game is over, I must've dropped it or whatever, and I should go find something new?
Anyway, my gripe with their service is a side issue. If you had this Visor, in this condition, would you think it was worth it to call them, or would you start looking for a replacement?