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Solution to ELPlug2.01 hotsync error

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Topic: Solution to ELPlug2.01 hotsync error    
eccjob2004
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Solution to ELPlug2.01 hotsync error

Received the following reply from support@cardaccess-inc.com to my question regarding the ELPlug2.01 hotsync error message. The first solution worked for me.


-----------
From: "Support" <support@cardaccess-inc.com>
To: eccjob2004@yahoo.com
Sent: Tuesday, August 16, 2005 12:51 PM
Subject: RE: CardAccess-inc.com E-mail: Hotsync error msg

If you receive an error message while HotSyncing that has to do with the One Touch application or one of its Plug-in files (i.e. ELPlug2.01), please do the following:

1. Open File Mover, by tapping on the File Mover icon on the Visor
Application screen.
2. Select 'Module' at the top. Ensure that it still says 'All' under the
'File Mover' tab.
3. Check the One Touch box and all of the boxes indented below the One Touch record (There should be 5 of them).
4. Tap Delete to delete the application and Plug-ins.
5. Return to the Application screen. Reset your Visor by inserting a
paper-clip in the back of the Visor.

6. Once your Visor has reset, Please do the following:
-Save the file attachment to your hard drive. (Remember where you put it.)
-Unzip the file.
-HotSync the unzipped files to your Visor.
-Open the File Mover application.
-Select the new files from the Visor internal memory (One Touch and its 5 Plug-ins).
-Tap move. This should move the files onto the Flash memory of the modem and you should be ready to go.

This should repair the error that you were receiving. If not, please see below.
------------------------------------------------------------------------
------------------------------------------------------------------------
----------------

The error does not appear to cause any damage or problems. It seems to be merely an annoyance. However, If you still receive the error message while HotSyncing (and you really want to get rid it), please do the following (Note: This will effectively restart the One Touch application. You will lose all e-mails and server settings in One Touch):

1. Open File Mover, by tapping on the File Mover icon on the Visor
Application screen.
2. Select 'Internal' at the top.
3. Select 'All' underneath the 'File Mover' tab.
4. Find the record for 'One-Touch'.
5. Check all of the boxes indented below the One Touch record. They will start with 'OT.' and 'SMTP-POP3 Set.'. Delete them.
6. Return to the Application screen. Reset your Visor by inserting a
paper-clip in the back of the Visor.

Then, once your Visor has reset, do the following:

7. Open File Mover, by tapping on the File Mover icon on the Visor
Application screen.
8. Select 'Module' at the top. Ensure that it says 'All' under the 'File Mover' tab.
9. Check the One Touch box and all of the boxes indented below the One Touch record (There should be 5 of them).
10. Tap Delete to delete the application and Plug-ins.
11. Return to the Application screen. Reset your Visor by inserting a paper-clip in the back of the Visor.

Then, on your computer, do the following:

12. Find your 'Palm' folder. It should be in your 'Program Files'
folder, if you have a PC.
13. In the 'Palm' Folder you should see a folder labeled with your
Visor's User Name.
14. In that folder, find the 'Install' folder and the 'Backup' folder.
15. Search in both the 'Install' folder and the 'Backup' folder for the following files:
ELPlug2.01.prc
OT Mail 2.01.prc
VcalPlug.prc
VCardPlug.prc
VmemoPlug.prc
VprcpdbPlug.prc

OTCategoryDB.PDB
OTMessagesDB.PDB
OTPreferencesDB.PDB
SMTP-POP3_Settings.PDB
16. Delete the above files from the 'Install' or 'Backup' folder on your PC.

Then, just one last thing...

17. Back on your Visor (After you reset your Visor in step 11), do the following:
-Save the file attachment to your hard drive. (Remember where you put it.)
-Unzip the file.
-HotSync the unzipped files to your Visor.
-Open the File Mover application.
-Select the new files from the Visor internal memory (One Touch and its 5 Plug-ins).
-Tap move. This should move the files onto the Flash memory of the modem and you should be ready to go.


Thanks,

<file://C:\Documents and Settings\Support\Application
Data\Microsoft\Stationery\../../../My Documents/Card Access/Card Access Logos/CardAccess_Banner_Logo.JPG>



Card Access Support
support@cardaccess-inc.com

-----Original Message-----
From: eccjob2004@yahoo.com
Sent: August 2005
To: support@cardaccess-inc.com; Card Access Contact
Subject: CardAccess-inc.com E-mail: Hotsync error msg

This E-mail message came from:
Web Page: http://www.cardaccess-inc.com/support/index.php

This message was sent by:
------------------------------
First Name:
Last Name:
E-mail Address: eccjob2004@yahoo.com
------------------------------

Subject: CardAccess-inc.com E-mail: Hotsync error msg

Message: I have a Handspring Visor Platinum with a Thinmodem module running Palm OS v. 3.5.2.H1.5 and Hotsync Manager 4.0.1. The following message is written to the Hotsync Log.

-- Backing up db ELPlug2.01 to file d:\\-----\\Palm\\-----\\Backup\\ELPlug2_01.PRC System synchronization failed

Your assistance is appreciated.

Old Post 08-21-2005 04:11 PM
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