unixmonkey
Member

Registered: Oct 2003
Location: Southeast U.S.
Posts: 12 |
Order placed...Order Lost...and around and around we go
I got connected with a CSR at sprint that actually knew what a Treo 600 was this morning. Puts me on hold, comes back, puts me on hold again, comes back. She says "yeah, we have the phone, we can sell it to you." So I give all of my information to her and ask her if there is a confirmation number. She says NO. So I ask her if she can call me back when she does have the number if it's not too much trouble. Well wouldn't you know it she never calls me back. (I know, I'm as shocked as you)
I call back this evening and they have no record of me calling. No order number...nothing. I decide I will call back after dinner. I call back and again, no record, no number, yada yada yada! The CSR says, "We are showing a low volume on that phone". So I ask him, "What the hell does that mean?". He says, "I will call the 'warehouse' and find out if we can still sell the phone." I say, "Rock on man. Do what you gotta do." 5 minutes, 10 minutes...nothing but hold music.
I'm freed from the grips of "hypnotic hold music hell" by three loud beeps. More (different) hold music at first, the A lady answers the phone and asks me the name on my account and the password for my account. I tell her and she says, "How will you be paying your bill?" I say, "Bill? I wanted to buy a phone and I got forwarded to you. My bill is automatically payed each month. Why would I want to pay it now?" She says, "I will have to transfer you back to customer service."
5 minutes...10 minutes....I didn't even get hold music this time, just silence and the occasional "pop". So I hang up. I've gotten better service at the DMV. I don't know what to think now.
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OK...OK...I just called back (1-888-253-1315) and talked to Seth. He was like a total 180 from these other CSRs. He was very helpful. My order went into the system about 35-40 minutes ago. (Oops!). So hopefully I'll get it by the end of the week and if not, I'm sure I'll live.
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Just because you're paranoid it doesn't mean they're not out to get you.
Last edited by unixmonkey on 10-08-2003 at 02:46 AM
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