news | articles | reviews | software | modules | accessories | discussion | faq | mobile | store
VisorCentral.com >> Discussion >> Visor Related >> How To / Troubleshooting
Screen Unresponsive

Post a New Thread | Post A Reply

  Last Thread   Next Thread
Author
Topic: Screen Unresponsive    
nancy whitaker
Guest

Registered: Not Yet
Location:
Posts: N/A

Screen Unresponsive

My boss has a Visor Handspring PDA. Suddenly, the screen will not respond when tapped with the stylus. We tried another person's stylus (which is known to work) and that wasn't it. It's not the batteries, either. The buttons work, but she can not access any information or scroll up and down by tapping the screen. What should I do? Also, is there a phone number where I can call and talk to a human? Thanks!

Old Post 12-02-2004 04:50 PM
Edit/Delete Message Reply w/Quote
dtrego
Member

Registered: Aug 2000
Location:
Posts: 60

Nancy,

Sounds like the digitizer may be bad, or the connection between it and the screen has something wrong with it. The screen is really a glass sandwich - the bottom layer is the display, the (transparent) top layer is the digitizer. Take a look at www.gethightech.com - scroll down the page and on the left side, in a block called "information", click the link to "repair information". From there you can get to a guide and a video on digitizer replacement (you might try just reseating the connector from the digitizer to the screen, if the digitizer is not cracked).

HTH!
- Dwayne

dtrego is offline Old Post 12-04-2004 01:13 PM
Click Here to See the Profile for dtrego Edit/Delete Message Reply w/Quote
nancy whitaker
Guest

Registered: Not Yet
Location:
Posts: N/A

Thank you, Dwayne! I forwarded your answer to our MIS guy--maybe this will do the trick.

Old Post 12-06-2004 04:18 PM
Edit/Delete Message Reply w/Quote
All times are GMT. The time now is 04:46 PM. Post New Thread    Post A Reply
  Last Thread   Next Thread
[ Show a Printable Version | Email This Page to Someone! | Receive updates to this thread ]

Forum Jump:

Powered by: vBulletin Version 2.3.4
Copyright ©2000, 2001, Jelsoft Enterprises Limited.