Bomeyer
Member

Registered: Aug 2002
Location: Marietta, GA
Posts: 4 |
Failed Order explanation
I posted this on another thread...
Orders aren't really cancelled...more to follow:
Just talked to Chad, x20008 at HS CS. His first 10 out of 11 calls this morning were about this failed order status.
He checked mine and ALL IS GOOD (famous last words, but I believe him and his lips were moving). The warehouse used a wrong code (affecting many 10/09 and 10/10 orders) and it kicks back with a failed order. He said my order is fine and should ship very soon. They are correcting all of these "failed order" status codes and you should expect to see it correct later today or Wed a.m. If you see Authorization Failed, that's bad...must call in. Otherwise, try to be patient...they are swamped.
I hope this helps!
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