Registered: Jul 2000
The saga continues...
quote:I'll bet they won't even talk to you until after they have your credit card information, though, at that point. That in and of itself is a bad sign.
Originally posted by ChipX86
[...] When I sent back my first Edge, I asked about that, as I really did not wan to have to pay to get a working Edge, when I felt that it was their fault. The lady on the phone told me that despite the message, this will be starting January 2, 2002, and it does not apply to people with broken Visors. She basically told me that it's a tax on people who can't go read their website . So if it's a simple question that you can find online, they'll charge you, but if your device just doesn't work, they won't. [...]
Incidentally, here's the latest in the saga between me and Handspring. This was sent to 'Customer Care' and cc:ed to 'Support'.
[support person] wrote:
>Thank you for contacting Handspring Technical Support again.
>I have escalated your case and have made a request for this issue to be
>investigated. Someone should be getting back to you within a few business
>Please contact us again if you require additional assistance.
To whom it may concern:
I received a message on my answering machine regarding this issue. Upon returning the phone call, I was informed that my entire problem with my Edge was due to 'EMF interference', and that as a preventive measure I should reset at least twice a week and recalibrate my digitizer. Now perhaps I misunderstood what the tech was trying to say, but I fail to understand how resetting the Visor and recalibrating the digitizer would do _anything_ to prevent a problem supposedly caused by EMF. If a monitor, TV, or any other EMF source is going to cause the device problems, it would seem that resetting would do nothing to prevent it. Further considering the number of occurences of this issue (see links below for examples), it would seem that if this is a known issue, that it should either be under investigation for a _permanent_ fix, or resetting the Edge twice a week should be added to the documentation, should it not?
Ultimately, all that I am trying to do is get the value out of a PDA for which I paid over $400. If I cannot rely on this one to function properly without having to reset at least twice a week and avoiding computer monitors (rather a difficult prospect for an IT professional), then it has _no_ value. Can Handspring do _nothing_ for a customer in such a case? If this EMF problem is limited to the Edge, can it not be replaced with some other member of the Visor line of an equal value which is _not_ susceptible?
[contact info elided]