Registered: Oct 2001
Location:
Posts: 6

Battery Never Up to 100%

New Prism about a week old and I can never get the battery level to read over about 96 or 97%. With my palm the battery would read 100% after a full charge. I charged the Prism fully the first time and am reading the level off Launch'Em. Is this a common problem with the prism or did I get a previously used and returned Prism instead of a new one at staples/business depot?

Registered: Nov 2000
Location: Grand Rapids, Michigan
Posts: 133

Do you sync with a cradle or a cable? I have an Edge that does the same thing when I charge it in the cradle at work - it usually charges to 98% and then stops charging, indicating a full charge. When I charge it at home with a cable, it always charges to 100%. I am not sure of the cause, but I thought that I would let you know that you are not the only one experiencing this.

Registered: Oct 2001
Location:
Posts: 6

Thanks.

Yes, I'm charging in a cradle. Wonder why that makes a difference.?? But it's good to know there are other Visors behaving the same way.

Registered: Jan 2000
Location:
Posts: 152

Mine does the same thing. I even left it in the cradle all night and still got a 98% reading. I do not know that it really matters, but it is odd.

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Howard

Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

Have you guys tried a soft reset? I had a similar battery drain problem, but it turned out it was in that weird "warm reset fix stuff" mode, which seems to drain batteries faster.

running Hacks?

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Registered: Nov 2000
Location: Grand Rapids, Michigan
Posts: 133

I have tried a soft reset, but it didn't make a difference. I am running hacks, but if it was a hack causing it, why would I be able to get a 100% charge with my sync cable? I am not really too concerned about it. I love my Edge and wouldn't risk getting a replacement that could potentially have serious problems compared to this. Yes, you read that correctly, I love my Edge.

Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

quote:

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Originally posted by MoKoni
I love my Edge and wouldn't risk getting a replacement that could potentially have serious problems compared to this.

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Registered: Jan 2000
Location:
Posts: 152

Last night I charged my Prism for over an hour. Before I took it off the cradle, I turned it on and checked the battery level and it read 100%. I was not half-way across the room and it was down to 99% and by the time I got to my bedroom it was 98%.

I guess the physics do not allow it to stay at 100% for very long.

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Howard

Registered: Jul 2000
Location:
Posts: 38

I had the same problem when I first got my prism, but I found out that if you set the brightness to the lowest setting. Then take it off the cradle after a full charge. It will show 100% but as stated previous posts it will not stay at 100% very long at all. I think the gauge doesn�t read right when you have the brightness set-high or the battery has a high drain put on it.

Registered: Apr 2001
Location: Atlanta, GA
Posts: 708

quote:

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Originally posted by forvisor
I had the same problem when I first got my prism, but I found out that if you set the brightness to the lowest setting. Then take it off the cradle after a full charge. It will show 100% but as stated previous posts it will not stay at 100% very long at all. I think the gauge doesn�t read right when you have the brightness set-high or the battery has a high drain put on it.

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In my Father's house are many mansions: if it were not so, I would have told you. I go to prepare a place for you. JOHN 14:2

Registered: Nov 2001
Location: Manila
Posts: 2

whew...i'm glad that i'm not the only one who has this problem...i thought i got a lemon...

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Registered: Nov 2001
Location: CT, USA
Posts: 4

I was having a similar problem with apparent battery drain. Regardless of how long I had my Prism in the cradle, it would not register above ~30% charge. I called HS support and they naturally asked about hacks and other software... which I have, like most users do. At the same time, I was also having problems with the maps loaded for my Magellan Companion GPS... turns out they were corrupted. HS support had me do the soft reset while on the phone without success... I had to do a hard reset which fixed the problem. I reloaded the software, maps, etc. and all is well. :-)

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Sincerely,
gr8cut