Registered: Dec 2000
Location:
Posts: 7

hotsync problems

I can't get my Neo to hotsync reliably.

Visor Neo -- 1 day old
Windows 98
USB cable hotsync

I get the error message "the connection between your handheld computer and the desktop could not be established".

Any help would be greatly appreciated.

Greg

Registered: Jun 2002
Location: Malibu, CA
Posts: 12

usually happens when

I know this might seem like an obvious solution but I usually get this error when I dont have the HotSync program running. So try hotsynching your visor and making sure the hotsync circle thing is on the bottom right of your screen.

Also make sure your visor is in the cradle fully, this might also causethe problem. Since you can hotsync sometimes I think it should be a small problem.

Registered: Jul 2002
Location: Toronto, CANADA
Posts: 21

Right click on My computer, go to properties, click the device manager tab, click on a plus sign beside 'Universal Serial Bus Controllers' and write down and post for me everything that is listed there... I'll let you knwo the next step once that is done