Registered: Oct 2001
Location:
Posts: 4

HotSync HEEEEEEEELP PLEEEEASE

I have Windows XP PRO installed on my computer but i can't hotsync using Palm desktop 3.1 or 4.01 with my Visor Platinum at all.
Can someone help me pleeeeeeeeease.
Heeeeeeelp.
Thanks

Registered: Mar 2000
Location: Cape Elizabeth, ME USA
Posts: 73

Heeeeeeeelp Pleeeease

It's okay.
I've got you.
You'll be fine.

Take a breath.
Soft Reset PDA (stick the thing in the hole).

Click on HotSync Manager.
Click Setup.
Click Network.
Your name should be checked here.
Close.

HotSync.
No?

Soft Reset PDA.
HotSync.
No?

Reboot PC.
HotSync.
No?

Uninstall PalmDesktop.
Reinstall PalmDesktop.
Reboot PC.
HotSync.

Happiness.

No?
e-mail me again and we'll go deeper into this evil thing.

Bruce, The PDA P.A.

Registered: Aug 2001
Location: TX
Posts: 80

In the XP thread a member stated:

quote:

---

But Handspring says it's version of Palm Desktop doesn't yet support XP, though they expect a download by years end

---

Registered: Dec 1999
Location:
Posts: 119

Don't email the answer

Don't email him -- we all want to know the answer!

Registered: Oct 2001
Location:
Posts: 4

HotSync heeeeeeelp

I found out that I can sunc with my pc only after I've reboot it and only once.
kind of strange isn't it?
Does anyone has an answer?

Registered: Mar 2000
Location: Cape Elizabeth, ME USA
Posts: 73

Help, Please

Hit "Start"
Hit "Find"
Enter "regedit"
Hit "HKEY_LOCAL_MACHINE"
Hit "Enum"
Hit "USB"
"VID_0000&PID_..." should be the only thing there.
If there's a "VID_" with digits., delete it and reboot the PC.

This flaw is in the relationship between PalmDesktop and individual computers.

A call to Handspring will help get rid of it if this doesn't work.

Bruce, The PDA P.A.

Registered: Aug 2001
Location: Cuyahoga Falls, Ohio
Posts: 51

I too cant hotsync since doing a clean install of XP. I followed all of your directions and nothing works. Also, your directions to doing a registry edit dont make sense. I went to regedit and I dont have a enum key under local machine.

I have only gotten one response out of my computer since trying to hotsync. One time a error popped up that there was a problem with one of my USB devices. It showed a USB tree or something and showed unknow device I believe. I tried to search for drivers but it couldnt find anything. Is there some special driver that is supposed to get installed to recognize the unit? Wouldnt these come with the desktop software? Or is the problem that there is no XP compatible drivers available yet? I sure hope they are coming out with a fix and soon and I dont have to wait until the end of the year. That would be bad.

Registered: Mar 2000
Location: Cape Elizabeth, ME USA
Posts: 73

Help Please

Your XP is different from my old Win98, so I'm out of the advice business for those who have the newest program.

One hears a few comments about XP conflicts and wonders if it is true.

Time to call Handspring Tech Support.