Registered: Oct 1999
Location: Plano, TX, US
Posts: 22

I just got off the phone with HS CS and was inquiring about a custom case I ordered on 11/5. He said that they have not shipped yet and that they may ship next week or the first week of Jan. Here is the kicker. He said that they would be sending it to me FREE because of the long wait. I am on hold now to confirm this because I didn't get the guys name. I'll post when I have a confirmation.

Registered: Sep 1999
Location: Sydney Australia
Posts: 1883

he probably ment the shipping is for free... not the case...

Registered: Nov 1999
Location: newark, de
Posts: 8

I just got my custom case...FREE!!!!

Handspring included a very nice letter apologizing for the delay and explaining the case was complimentry. I never even complained!

Wow. I'm impressed. No complainsts for customer service from me!

Registered: Oct 1999
Location: Plano, TX, US
Posts: 22

Nope...not just the shipping the case. Thanks HS!

Registered: Sep 1999
Location: Portland, OR
Posts: 61

dwinston,
When did you order your case? I ordered a custom case in the first week of November & am still waiting to receive it.

[This message has been edited by mg (edited 12-21-1999).]

Registered: Sep 1999
Location: Sydney Australia
Posts: 1883

Darn, I was hesitating to get one of those but thought they were a bit too expensive so I ordered a regular one last week.

If I only knew....

Registered: Nov 1999
Location: newark, de
Posts: 8

I'm not exactly sure when my case was ordered, my girlfriend ordered it as a holiday gift. I think it was the week of Nov. 8th. She said it's really nice but won't let me see it until Christmas! I do know it was supposed to be $68 plus shipping! On top of not being charged they still sent it Fedex overnight!

Registered: Nov 1999
Location: Memphis, TN, USA
Posts: 1

Received a free custom case as well -- just as I ordered on 10/6, but of course without that pesky $50+ cost.

Registered: Oct 1999
Location:
Posts: 187

Yes, I too got a really nice leather case a few weeks ago. It is fantastic!

Registered: Dec 1999
Location:
Posts: 8

Wow! The squeaky wheel does get the grease! I waited 10 weeks (Oct. 5 to dec.13) for my IVD & BU Springboard. After resgistering quite a few phone calls & complaints to various departments about how my order was being handled, not only was my Visor delivered on 12/13, but this morning I got an 'apology pack' from HS. A deluxe leather case, a 5pak of color styli and a hat. I guess they do feel bad. Thanks Handspring! I love my Visor AND all the cool accessories!

Registered: Sep 1999
Location:
Posts: 23

I just received my Free Custome Case. Very Cool. Maybe if I had complained more I could have gotten a free Handspring Hat. ;-)