Registered: Dec 2000
Location:
Posts: 4

I just got a Visor & modem, and I'm looking for a way to get to my corporate email account from the road. I downloaded both Proximail and MultiMail Discovery, and while I can get both to read email from my ISP (Prodigy), I can't get either to read my corporate account - I get a message that the username and/or password is incorrect, and I've checked them for accuracy a million times over.
This is a mail problem, not a dial-up connection problem - I connect fine (after figuring out I needed the domain name in front of my user name).
Has anybody else had this problem? Our company uses a POP3 server for inbound, and our IT guy said my settings were correct as far as server name, etc.

Registered: Nov 1999
Location: bright side of the moon.
Posts: 996

I use Proximail with my coroprate email without a problem. i hate to say this, but it just sounds like you're not putting the proper username and password in. Do you have to put the @<whatever>.com after your username? at my company it's just a matter of putting my username from the network into the username field. and my password.

i don't see where else the problem could be.

__________________
Ever feel like the train left while you were busy reading the paper?

Stealth-Mod.

Registered: Dec 2000
Location:
Posts: 4

First, I've worked phone support before, so I don't take offense to the diagnosis, since I've had people swear up one side & down the other that they were entering something correctly when they weren't.

What I'm wondering is if it has something to do with the distinction between my username and my mailbox name. My mailbox name is firstname.lastname, but I just sign into Windows (and Dial-up Networking) with lastname. This is in contrast to my Prodigy account, where the mailbox name & the user name are identical.

Further confusing the issue is that the MultiMail POP3 setup asks for mailbox name, and Proximail asks for user. (and believe me, I've tried every permutation of mailbox/username combination you can think of in both programs).

I also wonder if I need to enter the NT domain name in my username (since this is what I had to do in my Network properties in order to be able to connect to the corporate server in the first place).

Registered: Nov 1999
Location: bright side of the moon.
Posts: 996

my network username and my mailbox username are identical on our system. however, i can also get my mail with the [email protected] as my user in proximail. (our network/mail user name is some wierd 5 digit 'name' given to us by IT )

why don't you check your settings in Outlook or Outlook express....what do you use on your desktop at work? that's where i got my information for setting up Proximail with the proper username, POP3 server name, SMTP servername, etc.

i'll think about this futher and post if i come up with something.

__________________
Ever feel like the train left while you were busy reading the paper?

Stealth-Mod.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

quote:

---

Originally posted by weapon_h
Further confusing the issue is that the MultiMail POP3 setup asks for mailbox name, and Proximail asks for user. (and believe me, I've tried every permutation of mailbox/username combination you can think of in both programs).

I also wonder if I need to enter the NT domain name in my username (since this is what I had to do in my Network properties in order to be able to connect to the corporate server in the first place).

---

__________________

God bless America, my home sweet home...

Registered: Dec 2000
Location:
Posts: 4

I got the POP3 settings from our IT staff, & I'm pretty sure that they are correct. I tried the full email address as my user name & that didn't work, either.

As far as being authenticated on the network....I think you may be right, MarkEagle. When I sign on using Windows Dial-up networking, I have my dial-in user ID & password, & then once I connect, I'm prompted for my Windows NT user ID, password, and domain. The Palm OS isn't getting to this intermediate step.

Registered: Dec 2000
Location:
Posts: 4

Well, thanks for the help, guys, but I think I'm gonna take the easy way out....just forward my corporate mail to my Yahoo or Prodigy account when I'm out of the office. 2 days of banging my head against a brick wall has become tiresome.

Registered: Apr 2000
Location:
Posts: 73

I Forward my corporate e-mail (Lotus Notes) to my personal POP3 account and pick it off using my Visor and Sprint PCS wireless web. Works great. You don't get the attachments on your Visor (don't really need them, just the text.

One thing I have to keep an eye on though is overflow. My POP3 account is only 10Meg so I have to empty my inbox regularly to avoid returns of undeliverable messages due to overflow (overflow can happen quickly since attachments are still forwarded to your POP3 server and can easily eat up 10Meg).

Registered: Dec 1999
Location:
Posts: 88

Try Eudora

Consider this option,

I have used ProxiMail and MultiMail Pro to access and send email through our corporate servers. Some corporate servers require SMTP authentication which neither PM nor MMP provide. The Eudora email client provides for such authentication. Take a try with the product at http://www.eudora.com . You need to have the correct POP server information as you know. You must have the Incoming Server (POP) information correctly noted and the same for the SMTP (Outgoing server. These servers will have different addresses.

I find it hard to believe that you cannot access your corporate mail if you received the correct server information from your corporate IT administrator.

Good luck.

__________________
D. Watkins
Please rescue a Greyhound

Registered: Dec 2000
Location:
Posts: 21

quote:

---

Originally posted by weapon_h
Well, thanks for the help, guys, but I think I'm gonna take the easy way out....just forward my corporate mail to my Yahoo or Prodigy account when I'm out of the office. 2 days of banging my head against a brick wall has become tiresome.

---