Registered: Nov 2002
Location:
Posts: 23

almost solved

yeah they are aholes. heres the deal i called tmobile yes you are allowed to use the dialup and as i have used it works a ok but the problem is this, it is a wap dialup not an html, guy over the phone was a real ahole i told him they allowed this before and i called before about it, so all you need to do now is find an email software and a web browser that supports the wap format, so far i found this browser called wapman available at http://virtuacom.com/wap still looking for an email program that supports wap good luck yall tmobile can wipe my butt, they keep at this crap im gonna have to do something about them

Registered: Nov 2002
Location:
Posts: 23

sorry that was a dead link in my last post, allya just go to handango type in wap under palm os search there are alot of wap browsers available im currently trying out kbrowser which is a freeware, if anyone can figure out whats the best option post it ok,

Registered: May 2002
Location: Dallas, TX
Posts: 78

I dont want WAP I wont HTML lol. ARGHH T-Mobile!

Jonathan

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Registered: Nov 2002
Location:
Posts: 23

i just tried out wapman which oddly enough works with a regular isp dialup but not the tmobile dialup, ok now i got to figure this out what the deal is with this dial up

Registered: Feb 2002
Location:
Posts: 1

Piling on

Sorry. I just feel the need to vent my frustration and anger at VS/T-mobile too. This was a *wonderful* feature of the visorphone combo and it's loss makes me angry and very depressed.

On the Plus side; THANKS to all who have worked on documenting the use of this service under Voicestream, identifying this issue to find out what is going on and to report it here. (Otherwise, I would just be looking at my visor and wondering what I was doing wrong.) THANKS again.

Registered: Aug 2002
Location:
Posts: 8

OK, I think I've found a solution that involves another free, non-Voicestream ISP. It seems to work pretty well; time to connect is a little longer than the VS ISDN number, but d/l speed seems at least as good.

While it is perfectly legitimate, I don't want to post it here for fear of flooding their service with VisorPhone / Treo connections and having them disable it. If you want details, please email me at [email protected] . Sorry for the secrecy, but I don't want to lose this one!

Registered: Sep 2002
Location:
Posts: 35

chris,

i checked it out but it says smtp is blocked so i won't be able to get at email. i signed up for the 10 hr/month free at

access-4-free

$4.95 setup then 10 hrs/month free, each add'l hr=$1, max of $10!

i get email again!

VPHONES ON!!!
cheers

Registered: May 2002
Location: sweet NJ
Posts: 64

Thanks everyone. I've been wondering why my service wasn't working anymore.

Why T-Mobile? Why do you do this to us? Why??!!

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Registered: Aug 2002
Location: St. Louis
Posts: 108

I was wondering what I was doing wrong! I guess I wasn't doing anything wrong after all!

The free ISDN connection was the primary reason I got the Visorphone with T-Mobile service. If I got to go WAP I might as well have a WAP phone that I can put in my shirt pocket or comfortably in my pants pocket!

I will stick out the year with T-Mobile, but when my service contract is up I will be looking really hard at my other options. Cingular and ATT should both have the bugs out of their local GSM service here in St. Louis by then.

Well, heck, I just got 6 months free MSN dial-up with my new notebook PC anyway. Now does anyone no how I can use my Visorphone as a GSM modem for my new Toshiba notebook PC?

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"I am not a number, I am a person!"

Registered: Oct 1999
Location: Philadelphia
Posts: 242

Re: Piling on

quote:

---

Originally posted by bfscott
Sorry. I just feel the need to vent my frustration and anger at VS/T-mobile too. This was a *wonderful* feature of the visorphone combo and it's loss makes me angry and very depressed.

On the Plus side; THANKS to all who have worked on documenting the use of this service under Voicestream, identifying this issue to find out what is going on and to report it here. (Otherwise, I would just be looking at my visor and wondering what I was doing wrong.) THANKS again.

---

Registered: Sep 2002
Location:
Posts: 35

when i discussed this with t-mobile they didn't have a clue. they also noticed that i had data connections without signing up for the service but they let that slide. i had called because my dialer did not hang up from that dead ISDN line and stayed online for hours! it got logged as less than an hour though and they gave me some free minutes. i didn't bother to dig up the ISDN issues because it might mess things up for other folks re: data service etc. they really shouldn't charge for it since it doesn't take up all that much more bandwidth. i even wonder if there is any way for them to block it on the visorphone...

Registered: Oct 1999
Location: Philadelphia
Posts: 242

>when i discussed this with t-mobile they didn't have a clue. <

They never do.

Half the time their knee jerk response to a problem seems to be to give you Handspring's phone number even when the problem can't possibly be Handspring's.....

Ps. What I was originally told by VS--granting that everyone you talk to has a different answer, but this was a higher up---was that data services were a convenient package, but not per se required. That is, you were welcome to connect to your email box, for instance, out of your regular phone minutes as long as you had regular phone minutes. The data package was simply to provide a good value for not using up your regular minutes. Then, I had a CSR tell me that wasn't true. Then, I asked for a supervisor who said it was true. You need to talk to 6 people on average at VS to get a straight answer, and it is never clear which one knows what they are talking about. The training is abysmal. At one point, a tech sent me an email misdiagnosing a problem based on her misunderstanding of facts and telling me
to call Handspring. When I called back to talk to the tech to try to explain what the correct facts were, a supervisor refused to put me through, saying the problem had been solved, it was Handspring's fault (it wasn't...) and that was that.

Frankly, I can't wait for VS to have competition in my area. Their customer service is so bad, so ignorant, so incompetent that every transaction with them leaves me fuming. They have succeeded not only in turning me off, but making me want to put them as #1 on my "get rid of" list as soon as it is possible.


Well, enough ranting. Regarding the ultimate, seeming, conclusion I got on data services, now, this would make sense. What difference can it possibly make to them if you use your phone to transmit data or voice? The minutes stay the same. Those are the minutes you bought. What could the problem possibly be? I.e., if there is a problem it boils down to this: simple gouging.

Last edited by Mark Squires on 12-27-2002 at 02:44 PM

Registered: Mar 2002
Location:
Posts: 4

T mobile cut off the service

I have been going round and round with tech support. the ISDN # was provided by voice stream for phones that use WAP. Tmobile decided that they won't support WAP any more and have disconnected the line. I was told I would have to provide my own ISP.