Registered: Mar 2000
Location:
Posts: 98

I bought a HS case when I ordered my VDX. Now my VDX case is breaking at the top where the top part of the holder grabs the VDX. Anyone else having this problem??

Registered: Jul 2000
Location: Jersey City, NJ
Posts: 170

Hmmm... haven't had that issue -- perhaps you're being a bit heavy-handed when grab the release to detach the Visor -- you really only need to ease it back ever so slightly... Anyway, Handspring Customer Service will send a free replacement.

Registered: Mar 2000
Location:
Posts: 98

Free replacement? Maybe I wasn't clear, but this is part of the VDX casing, not the cover or springboard filler piece. Repair would require opening the VDX to swap the part.

Registered: Apr 2000
Location: Santa Clarita, CA
Posts: 198

You didn't mention the color of your Visor, but I know that many other users (especially Ice ones) have had the problem with cracking cases where the cover hooks on.

Registered: Feb 2000
Location:
Posts: 1571

Slacker:

You can call Handspring CS and get a replacement unit sent to you.

Registered: Mar 2000
Location:
Posts: 98

<dial tone>.... 17168716448...... <ring> <ring>

Thanks for the info. And as luck would have it, it's my ice that's melting ;-)

Registered: Jul 2000
Location: Jersey City, NJ
Posts: 170

quote:

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Originally posted by Slacker:
Free replacement? Maybe I wasn't clear, but this is part of the VDX casing, not the cover or springboard filler piece. Repair would require opening the VDX to swap the part.

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