Registered: Dec 2001
Location: Israel
Posts: 5

Visor, USB & W2K

Hi. I'm trying to find a solution to a HotSync problem. I recently started work at a new company and I'm now trying to HotSync my Visor Deluxe with an IBM machine running Windows 2K pro (build 2195).
I am running Explorer 6.0.2, Office 2000 Pro and HotSync Manager 3.1.2H.

Here's what happens:
When I try and HotSync, a Handspring USB device appears in my Device Manager, with a little yellow exclamation mark beside it, telling me that This device is not working properly because "Windows cannot load the drivers required for this device."

When I try to update the driver, I eventually get a message saying that the device is now installed, but may not work correctly, since "This device is not present, is not working properly, or does not have all its drivers installed."
Windows tells me that the driver file being used is VisorUsb.sys (version 1.0.0, size 19.5, modified 12/11/2001).

Again I try to upgrade the driver, this time I am told that a suitable driver is already installed, but that I have the option reinstalling from oem1.inf, which I do.

After restarting, I get a Handspring USB device appears in my Device Manager, with a little yellow exclamation mark beside it, but cannot HotSync. When the Visor eventually times out, the Handspring USB device disappears from my Device Manager. This is current state of affairs.

Can anybody help? Please???


Simon

Registered: Dec 2001
Location: Israel
Posts: 5

PALM OS version conflict?

Just had a thought re: my syncing problems.

Is it possible that using Palm OS v. 3.1 could cause problems with either W2K, HotSync Manager 3.1.2H or some other ingredient in this Visor Stew?

Simon

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Simon

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Try this support FAQ from Handspring.

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God bless America, my home sweet home...

Registered: Dec 2001
Location: Israel
Posts: 5

Been there, done that. Several times, in fact.
The latest developement is that the connection box pops up and then disappears, and my Visor reports that the connection was lost.

Just like I am, actually :-(

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Simon

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

And you've also tried the USB Registry Utility?

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God bless America, my home sweet home...

Registered: Dec 2001
Location: Israel
Posts: 5

Yep. I evetually got a mail from Handspring, telling me that they want to 'upgrade' my service request to their "product specialist team". Unfortunately, when they heard I was calling from outside North America, they said they couldn't call me.

By the way, is it worth me trying some 3rd-party Syncing software I could try instead?

Simon

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Simon

Registered: Nov 1999
Location: Palm Beach, Florida
Posts: 21

Surrender!
Get a serial cradle like the rest of us did.