Registered: Jun 2000
Location: Houston, TX
Posts: 13

I purchased a SpringPort modem yesterday, but the only documentation included with it is a quick reference guide. I was hoping to find something a little more detailed to read. I've spent awhile browsing their website, but have been unable to find any online documentation. I have been on-hold with Xircom technical support for 50 minutes (and counting), and am wondering if anyone will ever actually answer!

Does anyone have any idea if additional documentation is available for this product, and how to get it?

Thanks!

Registered: Nov 2000
Location:
Posts: 6

I share your frustration with Xircom's technical support access -- both times I've called them I've also waited around 45 minutes on hold until somebody answered.

No other documentation that I can find on the SpringPort, though I must say that its operation is reasonably straightforward. As I've commented elsewhere, operation on my Platinum is a bit flaky (apparently a driver issue, according to some other posts here), and batch email throughput at a nominal 56k isn't as quick as I would have hoped. But it's getting the job done for me, meaning I don't have to lug a laptop when I travel (I also have a Stowaway keyboard, which is invaluable).

Let me know how your SpringPort operates, of you have a chance.


best...aa.

Registered: Jun 2000
Location: Houston, TX
Posts: 13

So far, the modem is working well. Marginally faster than my Thincom... You're right, it is very straightforward in use. I was hoping the documentation could tell me things like if there is a battery monitor for the modem or if I just have to wait for my VDX to hang; etc.

It's been 20 hours since my email to Xircom tech support, and still no response. Hopefully, I will hear something soon.

BTW, I did verify my StarTac battery operates the modem, and the SpringPort battery pack operates my StarTac phone. I guess that gives me a battery backup for both. And, I can use my StarTac as a battery meter to check if batteries are getting low. It sure would be nice if Xircom provided something more graceful for this task.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

I emailed Xircom on November 16th requesting additional information on the SpringPort for my review of the unit. I received a reply today! Included was a 2 page spec sheet in PDF format. If you'd like a copy, drop me an email ([email protected]) and I'll forward it to you.

Some of the highlights from it are:

quote:

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SpringPort Modem
-Modem speeds up to 56Kbps*
-Integrated Connector: RJ-11
-GSM & PDC Connector
-AAA battery carrier and three AAA batteries included
-Provides compatibility with Motorola StarTAC batteries
-DigitalShield protects the modem from high-current digital phone lines
-3.3 Volt

Data Modulation
-V.90 up to 56000bps
-V.34 up to 33600bps
-V.32ter at 19200 and 16,800bps
-V.32bis at 14400, 12000, 9600, 7200bps, and uncoded at 4800bps
-V.22bis at 2400bps
-V.22 at 1200bps
-V.23 at 1200, 75bps
-Bell 212A at 1200bps

Fax Modulation
V.17 at 14400, 12000, 9600, 7200, and 4800bps
V.29 at 9600, 7200, and 4800bps
V.27ter at 4800 and 2400

Fax Support
Group 3,EIA/TIA;Class 1 and Class 2

Error Control
V.42/MNP Levels 2-4

Data Compression
V.42bis (4:1) or MNP Level 5 (2:1)

Command Sets
Hayes, Microcom compatible AT commands

Xcessories
GSM/PCS and PDC Connection Kits - enable you to access information on the go via the most popular digital cellular phones.
International Modem Travel Kit - Lets you connect your modem to telephone systems in over 160 countries worldwide.
Rechargeable lithium ion battery and charger

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God bless America, my home sweet home...

Registered: Oct 1999
Location: Chicago, IL
Posts: 276

Does anyone know when these GSM/PCS Connection Kits are going to be available? Or maybe the lack of documentation hasn't notified anyone of their presence.

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what?<br>

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Actually, I think you can use the one from their CompactCard Modem 56 GlobalACCESS.

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God bless America, my home sweet home...