sowens
Member
Registered: Sep 2000
Location: Rochester, NY
Posts: 284 |
The replacement plan gets you a year of coverage, from date-of-purchase. It guarantees an INSTANT, OVER-THE-COUNTER replacement for the defective item. It, of course, covers internal defects like bad RAM, bad circuitry, screen issues like lines or poor contrast, and the cradle (whatever THAT's worth). Because it has an LCD screen, the replacement plan uses the same warranty documentation (terms & conditions) as notebook computers. In English, it means we will cover any problems RELATED to physical damage or drops, but not the physical damage itself. On a notebook, that means we'll replace whatever components are necessary, but not the case. But on a PDA, the WHOLE THING is replaced, so it doesn't matter. Okay, I'll simplify it even more. These are from actual experiences.
Yep. And it costs $99.
I should know. I just got my VDX there, and that's the package they tried to sell me.
This, of course, was after I stood around the PDA area for 10 minutes while every sales person on the floor walked right past me without asking if I needed help. (Yeah, I know: I should have simply walked out, but they were the only game in town and I wanted my VDX NOW! :-) Horrible customer service.
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09-06-2000 05:16 PM
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