Registered: Sep 2000
Location:
Posts: 41

Alright, how many of you have updated your thinmodem to 2.1 and found it to be worse than the orginal?
I have spent the last two hours trying to get the thinmodem with this upgrade to connect to my ISP (something that was no problem before). It now takes forever to connect, if it does at all, and the speed doesn't seem to be any faster. Also, if I pull the modem out, it cause my Prism to do a soft reset, that is a new feature. Plus the real kicker, I tried to reflash the modem back to 1.4 (since that works) and it won't let me saying I have a higher (thus better?) version and you can't do that.

Maybe on Monday I can get some answers.

Registered: Jan 2000
Location:
Posts: 391

Not only that, but it leaves WAY less flash memory available. I'm going to re-run the 1.41 updater when I get in to work and see if it lets me drop back to the older version.

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Registered: Sep 2000
Location:
Posts: 33

There should be *no* difference between the available flash memory of version 2.1 and version 1.4 (or 1.41). If you delete the bundled applications, there will be about 500K available.

If you are *not* seeing this, make sure you have 'All' selected in FileMover so that you can see all of the components of the bundled applications.

As far as connection problems and Prism Reset, this does not sound right. You'll want to contact our Technical Support on Monday.

If you would like to flash back to 1.41 (for any reason), you can run the 1.41 updater and force it to update the modem regardless of the current modem version. To do this, HOLD the SCROLL DOWN button while tapping the 'Update Now' button on the 1.41 updater.

-Card Access

Registered: Sep 2000
Location:
Posts: 41

Thinmodem Update

Thanks for the input. I flashed my Thinmodem back to 1.41 and things seem to be back to normal. Modem connections to my ISP are a lot faster and more reliable. I am still not sure why I had so many problems with version 2 but I will accept the lower connection speed for increased reliablity. BTW the two hacks I am running on my Prism are World Clock (wclockDA) and Auto off control (AOCtrlDA). I am currently using the Eudora mail and web programs. I also use the Thinmodem with Online and it works fine. The only program I seem to have a problem with is Yanoff for reading news. I think that problem is with my ISP and their news server as even with a normal desktop connection, it occasionally goes off to lala land. Again thanks for your help.

Registered: Jan 2000
Location: SW Virginia
Posts: 19

Thinmodem 2.1 Update

I also updated to 2.1. The programs seem to work, however, I am still waiting for my password to use Browse-It. When I filled in the form, it said it would send it to me via email - well I haven't rec'd it yet. Did it take some of you a few days?

Also , the modem connects at 26.4 on the same line where my gateway Telepath 56k modem connects consistently at 49.3. What's up with that? That's no improvement.

Mark

Registered: Sep 2000
Location: USA
Posts: 17

I was also waiting for my password for Browse-It. I didn't notice a big improvement between the update and version 1.41, and the key still has not come in my email after days. I just reflashed it back to 1.41.

Registered: Jan 2000
Location: New York City
Posts: 158

Similar experiences: Connect at 31200, but can connect much higher with a PC modem on the same line. Also have not received Browse-It password.

One more disappointment with this update. I was told by tech support at CardAccess some time ago that a future update would contain international support. It doesn't seem that they have kept this goal in sight.

Registered: Sep 2000
Location:
Posts: 33

All,

Sorry for the wait on Browse-it Keys, we are having some difficulties with the License Key server, as well as our ISP, and hope to have it remedied shortly (today?).

Also, for connection speed issues, please be aware that V.90 speeds must be enabled by going to Thinmodem Preferences and checking the 'Enable V.90' box. This is off by default after an upgrade, and for those who make quick checks of e-mail, etc., may prefer leaving if off for quicker connects (V.90 inherently takes longer to establish a connection than V.34).

Card Access

Registered: Aug 2000
Location: Glen Burnie, Maryland
Posts: 205

No problems here

The update has worked beautifully for me. Nice, fast V.90 connects. Just a thought. Have you gone into the Thincomm modem app and checked the v.90 checkbox to turn on the 56K capability? This is turned off by default to save battery life and allow for faster connects (a fault with the v.90 protocol). Might want to check to make sure this isn't the reason for your slow connection speeds. I haven't experienced these problems with my update.

__________________
Sven

If at first you do succeed, try not to look astonished.

Registered: Jan 2000
Location: SW Virginia
Posts: 19

v90 enabled

Yes, I made sure v90 was enabled. Still connected at 26.4 vs my desktop at 49.3 on the same phone line, so it is not that and from others who are posting here, apparently they are having problems as well ( I suspect they have v90 enabled as well). Puzzling.

Mark

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Re: v90 enabled

quote:

---

Originally posted by MarkH
Still connected at 26.4 vs my desktop at 49.3 on the same phone line

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God bless America, my home sweet home...

Registered: Jan 2000
Location: SW Virginia
Posts: 19

Reply from Thinmodem

Card Access sent me an email this afternoon which follows: (perhaps what they say is true - I don't know enough about modems to know for sure - sounds plausible, I suppose.
Will have to find a different phone line to try it on).

"Different modems will be able to achieve different speeds over a range of phone lines. The modem in your computer appears to be very good with your particular phone line. We regret that the Thinmodem does not perform as well on the same line.

We are aware, from our testing, that our modem will not connect at a very high rate with certain types of phone lines, even when another modems might connect very well on the same line. I know that the modem can connect faster, as I have connected at 46Kbps in the past. This was done on a phone line that worked relatively well with the Thinmodem. The odds are that you could achieve faster speeds from a phone line in a different area. However, there is nothing that we can do to improve the connection speed on the phone lines that you have already tried.
Thanks,

Card Access Support
www.cardaccess-inc.com "

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Re: Reply from Thinmodem

quote:

---

Originally posted by MarkH
sounds plausible, I suppose.

---

__________________

God bless America, my home sweet home...

Registered: Jan 2000
Location: SW Virginia
Posts: 19

Phone Line

Mark,

You did notice that I am connecting on the same line with my Visor and my Desktop? So the phone line is fine as witnessed by my consistent 49.3 connects - what apparently is the problem is the Thinmodem with my particular phone line.

Mark

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Re: Phone Line

quote:

---

Originally posted by MarkH
You did notice that I am connecting on the same line with my Visor and my Desktop?

---

Yes, I noticed.

I think that's what CardAccess was referring to in their email. I have not yet been able to connect my updated TM on my home line at more than 33k (and that was only once). I did get a 48k connection at my mom's house yesterday... so it is possible.

__________________

God bless America, my home sweet home...

Registered: Jan 2001
Location: Arlington, VA
Posts: 13

old version

quote:

---

Originally posted by Card Access
If you would like to flash back to 1.41 (for any reason), you can run the 1.41 updater and force it to update the modem regardless of the current modem version. To do this, HOLD the SCROLL DOWN button while tapping the 'Update Now' button on the 1.41 updater.

-Card Access

---

Registered: Sep 2000
Location:
Posts: 33

Sorry about not having a link to the 1.41 code on our site. We'll work on that. However, you should be able to find it at http://www.thinmodem.com/ThinmodemUpdater1_41full.zip and http://www.thinmodem.com/ThinmodemUpdater1_41solo.zip

As far as V.90 connect speeds, the best explanation we can give is that there are several different connection strategies for connect rate vs. stability, etc. This is due to the complexity of V.90 and the different digital impairments it has to deal with. It is often difficult to perform comparisons, *especially* based on connect speed.

For example, you may see one modem connect at, say 48K, which will be its reported connect speed. However, some modems may connect high, only to immediately 'fall back' to a lower speed. So, this same modem may fall back to a lower speed after connection.

Another modem may connect at, say 38K and 'fall forward', or keep the same speed. Since V.90 is a 'pushing the edge' protocol, it is typical for modems to fall back and forward throughout a single connection (including many that commonly will 'connect' at a nice high V.90 speed and immediately retrain behind the scenes to V.34). Unfortunately, all the user has to go by on a typical modem is the initial connect speed reported (that's what you see in Windows dial-up networking). This is because a modem doesn't have a way to communicate any rate change information once the connection is established and the modem is switched to data mode.

This is precisely why you'll see that comparisons on modem performance are based on modem 'throughput' tests (where data files, etc. are transferred to determine actual data throughput) instead of reported connect rate.

-Card Access

Registered: May 2000
Location: UK
Posts: 87

Connection speed?

I tried my updated ThinModem for the first time last night, and whilst it seemed faster, when I pulled up the dialog box no actual speed was displayed it just said 'itu V90'.

What does this mean? How can I tell how fast my modem is working?

__________________
Regards,
Jim Nurcombe
[email protected]

Registered: Feb 2001
Location:
Posts: 91

Bull ?

Sounds like all bull to me, and your modems never connect at speeds of even close to 56k/V90 In the fist place.


Regards,
~X~

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Last edited by Xzaver on 01-10-2002 at 07:12 AM

Registered: Oct 2000
Location: Arlington, TX
Posts: 334

Re: Re: v90 enabled

quote:

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Originally posted by MarkEagle


Correct me if I'm wrong here, but isn't the displayed connection speed the one between the modem and the device and not the actual line speed?

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__________________
Rick

www.visorsolutions.com