Registered: Jan 2001
Location:
Posts: 2

I have owned my Visor Deluxe for close to 2 years. I am running Win 98 and hot synch with a USB cradle. Within the past 6 months I have run into the problem of the Visor rebooting my computer when I put it on the cradle. I contacted Handspring and they gave me a variety of suggestions which I tried to no avail. They even sent me a new cradle but I am still having the problem. Does anyone have any suggestions?

Registered: Nov 1999
Location: dynamic!
Posts: 189

Ground yourself.

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"The Greatest obstacle to discovery is not ignorance -- it is the illusion of knowledge." -- Daniel Borstin

Registered: Mar 2001
Location: San Diego, CA
Posts: 54

Buy a Mac.

Registered: Nov 1999
Location: Redwood City, CA USA
Posts: 162

This topic has been discussed on this forum several times. Try a search of the forum. Although I don't remember if any solution was determined, I do believe that the general consensus was some sort of static electricity. I remember one suggestion was to run your finger along the contacts prior to putting your Visor in the cradle.

Hope it helps.

Ron

Registered: Dec 1999
Location: Antigo, WI
Posts: 37

handsprings solution

I was haveing the same problem and asked visor support. i got the following reply from them and have been following they first suggestion. the only time it did not work was when i forgot to ground out the cradle. i now am following there second option and that too is working


Thank you for your email.
Note: Computers with Tyan motherboards have exhibited this symptom. If the computer contains a Tyan motherboard, please refer to Tyan Technical Support - http://www.tyan.com. By changing hard drive reconfiguring DMA settings, this problem may be resolved.
Without having your Visor in the cradle, do the following:

1. Touch your thumb to the metal contacts on the cradle for a couple of seconds. (This removes static electricity.) Then place your Visor in the cradle and perform a HotSync operation.

If the above step does not work, do the following:

2. Click on the HotSync Manager icon in the system tray; this pops up a menu.
3. Click Setup... and, in the General tab, select the radio button labelled "Available only when the Palm Desktop is running." Then click OK button.
4. Click Start | Shutdown... and choose to complete power down the PC (not merely a restart).
5. Unplug your cradle from the PC and take your Visor out of the cradle. If you have an external ZIP drive, unplug its data connector cable from the PC.
6. Power up your PC. You will notice that the HotSync Manager does not appear in the system tray automatically due to the change made in step 3.
7. Plug your cradle back into the PC (without your Visor seated in the cradle).
8. Click Start | Programs | Palm Desktop | HotSync Manager or simply launch Palm Desktop. This will make the HotSync Manager appear in the system tray.
9. Attempt a HotSync operation and observe what happens. Most Visor users find everything works fine at this point.

10. Stubborn instances of this problem may require deactivating one or more start up items:
i. Click Start | Run... and enter: msconfig
ii. Select the "Startup" tab.
iii. Remove the check marks in every box EXCEPT "ScanRegistry", "TaskMonitor" and "SystemTray". Some PCs may have a small handful of additional start up items that must remain but you must check the start up list to a minimum.
iv. Click the Apply and then the OK button.
v. Restart your PC and then attempt another HotSync operation. If successful, you will have to go back into MSCONFIG and re-activate one or two items at a time, restart and synchronize again. Eventually you should find one particular start up program that is causing the problem and you will have to permanently avoid that one while using the HotSync Manager.

Other troubleshooting tips for this problem:
11. Experiment by lifting your Visor out of the cradle and seating it back it again. Do this a few times to make sure the spontaneous reboot does not happen again.
12. Also, reconnect your ZIP drive if you disconnected it previously. A few users report that if they install Palm Desktop while the ZIP drive is not connected, then attach the ZIP drive, they never have problems again with their equipment.
13. For Windows 2000 users, click Start | Settings | Control Panel | Administrative Tools | Event Viewer. Look through any events listed under "Application Log" or "System Log" and see if the messages provide clues as to what went wrong.

If you have any further questions you can contact us again or you can call the technical support line
at 1-716-871-6448


Thank you,
Handspring Technical Support


good luck

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Jim Klapste
[email protected]
http://www.newnorth.net/~jimmy/