MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682 |
quote: Originally posted by yardie:
Quote:
...but like just about every other e-tailer, they are being handled by a 3rd party company.
While this is true, the fact remains that we are "buying" from Handspring and not the 3rd party. It's just another big business out-source that, in this case, isn't working so great. I have to believe that Staple's, CompUSA, and BestBuy are NOT buying through the same 3rd party sales group, but are dealing with Handspring directly.
Putting the "customer service" burden onto the retailers only makes sense for any consumer product. This way, if your Visor doesn't work when you get it home, you take it back to the store for an exchange. Very few purchasers will call the manufacturer. The poor "red shirts" at Staple's will bear the brunt of it for Handspring.
Maybe, just maybe, this will allow Donna, Jeff, and company, to concentrate more on enhancements and new products (and even push the Springboard developers) and let the retailers handle the customer service.
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MarkEagle - Ice is nice!
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