Registered: Aug 2000
Location:
Posts: 8

HotSync Log

After I do Hot Sync I get this message in the last line: "System Synchronization failed" My AvantGo channels download fine and my PIM info is updated. What the heck does this mean? Thanks.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Right click on the HotSync manager icon and select View Log... You should find more specific information regarding exactly what is failing during the sync. Post that here and we'll try to help you figure it out.

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God bless America, my home sweet home...

Registered: Aug 2000
Location:
Posts: 8

Hotsync Log

Here's the output of my latest HotSync...

HotSync operation started 07/18/01 15:53:15
Mail - sync configured to Do Nothing
OK Date Book
OK Address Book
OK To Do List
OK Memo Pad
OK Mobile Application Link
WordSmith - sync configured to Do Nothing
OK Expense
OK PocketChess Deluxe
-- Backing up db AvGoPref to file C:\Program Files\Palm\Evan\Backup\AvGoPref.PDB
-- Backing up db Saved Preferences to file C:\Program Files\Palm\Evan\Backup\Saved_Preferences.PRC
-- Backing up db NKJV module 1 to file C:\Program Files\Palm\Evan\Backup\NKJV_module_1.PRC
-- The database for WordSmithOpen.PDB was deleted on the handheld. Moving the backup to the Archive folder.
System synchronization failed
Protocol Error: Handheld file not found. (4003)
HotSync operation complete 07/18/01 16:08:04

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

It sounds like it might be a problem with WordSmith. You should probably try contacting them. Or, you can try re-installing WordSmith and see if that helps.

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God bless America, my home sweet home...

Registered: Oct 1999
Location:
Posts: 110

Module?

Evan - do you have a module installed? When you sync with a module attached you get this error mnessage. Check this thread:
http://discussion.visorcentral.com/...?threadid=15805
Weird as it is, this error doesn't seem to cause any problems.

Registered: Aug 2000
Location:
Posts: 8

Hotsync Log

Wow! That worked! I removed my 8Mb Flash Module. Thanks...you guys are the best!

Last edited by Evan on 07-19-2001 at 05:57 PM

Registered: Feb 2000
Location: SW Virginia
Posts: 290

please complain

As I mentioned in that thread, could anyone who has experienced this problem please report it to Handspring. Not that I expect them to give a solution other than what has been mentioned here. But, the more people who complain about this problem, the more likely they are to fix it correctly.