markbidwell
Member
Registered: Oct 2000
Location:
Posts: 13 |
 Returning my Prism tomorrow.
My Prism, which arrived two days ago, will be returned via Purolator tomorrow.
I thought people might be interested that my Prism came with a blue springboard cover, not a black one as was shipped to some other people on this board. The springboard cover matched the blue case of the Prism perfectly. But the plastic screen cover was black, and as reported doesn't fit on the back, just the front.
Basically I didn't like the size or weight of the unit. I found it noticeably bigger than the VDX, which is already a bit big if you want to carry it comfortably in your pocket. Also, the screen is really not that much better than the color Palm which I've tried out at Staples. Pictures look great compared to greyscale, but not as high quality as one might expect from a colour unit. The screen smudges really easily and is not easy to clean, and the screen protectors I was using seemed to interfere with Graffiti.
Speaking of which, my Prism had flawless Graffiti. I haven't used a Palm/Visor for two years, and I was getting 100% accuracy within 5 minutes of powering up the unit (remarkably I didn't have to relearn Graffiti, it was still in my brain somewhere!). So my Prism didn't suffer from the Graffiti problems being discussed in another thread.
I found the battery to be losing power very quickly and I wasn't using it all that heavily. Maybe I got a bad battery, and if I had kept the unit I would have tested it further and had it replaced if necessary. I like the idea of a rechargeable battery to reduce cost and waste of throwaway batteries, but don't like the thought of running out of power so quickly. Presumably this will be resolved, as will the quality of the screen and the unit's size, as Handspring brings out the new models rumored for 2001.
All in all, I wasn't willing to pay such a huge premium for a larger unit that offered mediocre color. I like Handspring's products, and will probably buy their color unit when it is smaller, and has a higer quality screen and battery.
For those of you reading this in Canada, Handspring has a Canadian depot for returns and repairs...but the Handspring customer service rep didn't know about it and initially told me to return the unit to Kansas! I said I had heard about a depot in Canada, and he went off and checked and came back with an address in Ontario. Needless to say, it'll be cheaper to return it to Ontario than Kansas.
If you need to return a unit or get one repaired, and your customer service rep says there is no depot in Canada, let me know via this board and I'll post the address.
The Prism wasn't for me, but don't let that persuade you not to try it out. If you absolutely need colour, don't mind recharging every couple of days, and can put up with a larger, heavier unit...give it a try. It's a very nice looking unit, and has the huge advantage of being based on the Palm OS. Which, of course, is great.
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11-04-2000 07:06 AM
Re: Me too...
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