Registered: Jan 2000
Location:
Posts: 23

I've had my visor for about two months now, and today I actually lived the nightmare of breaking the screen. Can anyone tell me what Handspring's current repair policy is? I've searched the boards but most of the messages are dated. Thanks!

Writing with a tear in his eye,
CYMagic

Registered: Apr 2000
Location: Toronto , Ontario
Posts: 8

the current repair policy is first time screen replacements are free regardless of weather it was damaged in shiping or customer damage any time after is $75

Registered: Jan 2000
Location:
Posts: 23

3 o'clock followup:

Wow!! Customer service was very friendly and I got through right away! Just a five minute phone call and my replacement is on the way. Thumbs up for HS CS! (Now I have to see about getting a new case...)

~CYMagic

Registered: Mar 2000
Location: Charlottesville, VA
Posts: 48

Just out of curiosity, which case were you using at the time, and how did you manage to crack the screen?

Registered: Jan 2000
Location:
Posts: 23

quote:

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Originally posted by Jon Brumfield:
Just out of curiosity, which case were you using at the time, and how did you manage to crack the screen?

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