Registered: Dec 1999
Location:
Posts: 79

I'm curious to know how many Handspring users have had to Hard Reset (completley erase) their Visors?

I've been a Palm Pilor user for 3 years and have never had to Hard Reset in all that time.

Now with my handspring both my father and I have had to Hard Reset beause our units gave a fatal error and would not "Re-boot" They just continued to show the initial screen and kept cycling. We tried reseting and also reseting holding the up button. Nothing worked except a hard reset. Luckly we both use BackupBuddy and were back up and running in a matter of minutes. I would hate to think of what would have happened if I was traveling (Note: I ordered a backup springboard today!!!)

One more note.....just got off the phone with my father and he dropped his Visor last night on the table (only about 3 inches) and it someone hard reset again! I guess thats better than a cracked screen but come on.... whats up with all the hard resets!!

P.S. I love my visor except for this problem and poor backlight. (I want my battery gussling Palm Pilot Pro backlight back!!!)

Heyday

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Today is day 28 for my IVDx... no HARD resets needed. SOFT ones, on the other hand seem to occur daily, but I attribute this to software as opposed to hardware.

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MarkEagle - Ice is nice!

Registered: Dec 1999
Location:
Posts: 251

I've had mine since Dec 31st, and have never had to hard reset it.

I have had to soft reset it multiple times, though. They all seam to be the result of conficting hacks and/or software. I figured out the bad ones and no longer use them. I never have any problems now unless I add something new.

Registered: Nov 1999
Location: Provo, UT
Posts: 64

I haven't had to formally hard reset my Visor, but it spontaneously reset and lost my data once in the three months I have had it.

Registered: Dec 1999
Location:
Posts: 50

i've had to do a hard reset! it sucked, but its not as bad as i thought it was going to be. lots of the programs were installed again with a hotsync. i had to to it because i had to many hacks on and i was turning them on and off all the time and i screwed up one of the linesof memory.

Registered: Feb 2000
Location:
Posts: 14

I've had my VDx for less than a week. Three hard resets and I basically use my soft reset as an on button (it won't turn on any other way!) After all this and burning through a set of batteries in a couple of days, and draining about 1/4 of another pair overnight with the unit off, I called HS. Another unit is in the mail.
BTW, my friend has a PalmIII that did that flickering cycling of the start screen too. Unfortunatly, she hadn't done a HotSync in a while, oops!

Registered: Feb 2000
Location:
Posts: 3

HeyDay;

If you keep getting fatal errors, it could mean that the visor you have is defective. You should call Handspring CSR and get a replacement. I have had mine just over a month and I have yet to hard reset. Even so, I hotsync just about everyday.

Registered: Feb 2000
Location:
Posts: 62

I have had my visor for 2 months. Have only had to do a soft reset twice, and never had a hard reset.

Sounds to me like you have a defective unit. I would get a replacement while the warranty is still in place.

larry

Registered: Nov 1999
Location: Copenhagen, Denmark
Posts: 5

Had my VDI for two months now, daily use, and no resets - hard or soft.

Registered: Nov 1999
Location: Seattle, WA
Posts: 38

Had mine since November99-a couple soft resets (from bad programs) no hard resets.

I had to hard reset a friend of mine's unit though. I don't know how she did it but ended up with a flashing "PalmOS" screen (like the one you get when you soft reset) Couldn't turn it off and even a hard reset would not clear it. Had to pull the power and let it sit over a half hour to let the capacitance fully drain.

My guess is impatience caused it. I watch a lot of people at work use these devices (Palms mostly) and when the unit is even a wee bit slow changing screens, people start tapping away on the screen-i think it overloads the processor and ...meltdown. just my $.02

cw

Registered: Oct 1999
Location:
Posts: 71

I and my girlfriend had two since Dec.4, and no hard resets here. Plenty of soft resets, but my Visor is hacked around with a LOT - my girlfriend uses hers in a fashion more in keeping with the 'Jane User' out there who wants an organizer that plays Mah Jongg, and so I don't believe she's even ever done a _soft_ reset.

-Doug

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

My green Visor delux seems to be quite reliable.
Every time I have to do a soft reset it was due to a new hack, not due to the Visor.
The one time I had to do a hard reset was my own fault. I was writing software on my Visor with Quartus Forth. And any programmer will tell you that software development is guaranteed to crash your computer occasionally.

Registered: Sep 1999
Location: Texan in Calgary for a while
Posts: 1361

I've had to do both hard and soft resets, but then again I'm always testing software and hardware. Just like a PC, the more you throw on it the greater chance of one program misbehaving.

Always see if you can duplicate the fatal error, and if it is in a 3rd-party app, it could be the problem.

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James Hromadka
VisorCentral.com
Personal Website: http://www.Hromadka.com

Registered: Feb 2000
Location:
Posts: 144

I have my VDx since January 14, and had to hard reset it three times up to now.

Twice due to the "cycling" Splashscreen mentioned above and once because I encountered a "fatal error" whilst testing a new program. After I removed Hackmaster and the Hacks I used to run, everything seems to be fine now. At least 3 days now w/o syncing problems or "cycling" Splashscreen. I think I will wait another week or so and then, if everything still works nicely, try to re-install Hackmaster and figure out which Hack(s) are giving me the trouble.
I do not think that my unit is defective. Before trying all the Hacks, it worked all right. I used GreenLightHack, DateFormatHack, CharHack, BatterylevelHack and GermanCharsHack.
Did anybody encounter similar Problems while using one or more of these Hacks?
Comments would be appreciated as I would not have to try each of those Hacks to figure out which one screwed up my unit...

Thanks,

Markus

Registered: Dec 1999
Location:
Posts: 79

I am also running lots of Hacks, including Greenlight and Battery. My father does not run Hacks. I have a ton of stuff on my Visor. I'm starting to think the culprit might be OmniRemote. I'm running the demo version and every once in a while I'll launch it and it will say, "You need to install a new version" and then give a fatal error. Then I have to soft reset. I guess I can take off OmniRemote, but it works great on the Visor as far as better range.

Heyday

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

I've had mine for four months now and have been continually testing new software
I've only had two hard resets and those were caused by Handscape.

Registered: Nov 1999
Location: Ann Arbor, Michigan USA
Posts: 790

I have been using my VDX a lot since I got it on Dec 14. I have never had a hard reset.
I have had several soft resets, during times I was adding/trying/removing new software.

Registered: Jan 2000
Location:
Posts: 47

I had once, but it was more than Hard reset, I had to pull the barreries out for about 3 minutes and put them back.

Registered: Dec 1999
Location:
Posts: 24

I have had to do many soft resets, as well as one hard reset. The hard reset happened at the worst time. I had just gotten home from a 3 day conference, had a lot of info on my visor, turned it on to hot sync and all I saw was the damn Palm os screen flashing over and over. I did not want to buy the backup module because I am waiting for a six pack which will include a backup module. Murphys Law. I think my soft and hard reset happens due to all of the hacks I have running on my machine. I guess worse things could happen to my visor, but the timing really stunk.

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Would you like to be in control of your time, finances and life? Then check out http://www.rexall.com/LVasile
Lenny Vasile
Email [email protected]

Registered: Jan 2000
Location: Monroe, Michigan, USA
Posts: 244

I'm running HackMaster with MenuHack and Battery Meter Hack. No problems with these. Only had to soft reset a couple of times; TinyLogo 1.0 (LOGO programming/graphics software) or PocketC Runtime was incompatible. Otherwise, no resets.