Jay
Member
Registered: Jan 2000
Location: Edgewater, MD
Posts: 41 |
I was actually using mine just now when it pooped out on me. Bummer!
I called YY and got a recorded message saying that they're not shipping out modems anymore. The system then transferred me to a 'customer service rep'.
The phone rang a lot and then clicked over. A different-sounding ring alerted me to the fact I was being switched to an answering service. So I asked the helpful lady if she was an answering service. Yes. Then I asked if tech support was still answering calls at all -- did she know? She thought they were because she hasn't gotten a lot of irate calls. She did say that she was getting tons of calls, but everyone was polite. Kudos, gentle Visor people!
I can't understand why they'd change their site the day that the servers are pulled. That doesn't make sense. Nice new product demo, though! Plus, they're releasing that new taskbar (which looks great and I want it!).
This is very confusing. I wish they'd make some kind of announcement, even if it's just "We're still figuring it out, will get back to you next week." Unless they start communicating quickly, I plan to stop paying and change providers. $40 a month isn't cheap, and if the service is down for a few days, well, I want my bill pro-rated. Not likely to happen if the company's gone. Although I hope they're not. I was happy with my service. It was more reliable than my Sprint PCS phone.
Jay
AdventureGrrl!
Building a Boat & a Dream
http://www.adventuregrrl.com
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