Registered: Nov 1999
Location:
Posts: 14

This is the e-mail i send to Donna and upper management people

I receive more information from your csr @ handspring (not csr in
toronto)

I speak with a guy and he said the order date is OCTOBER 4 , but i
remember i order september 16, because i write all information on my
calendar. So i ask why the date has been change, he don't know but he
said maybe all corrupt order has been rewrite in the new database, it's
why my order have 4 october now (instead of september 16)
he said he will try to speed up the process, you can you speed up the
process ?
thanks again

and this is what i get


Thanks for your notes, and for your patience. We have had some difficulties
shipping Canadian orders. It looks like the majority of them are shipping
today. If you haven't received it by next Monday, let me know, and we'll
track it down.

I apologize for the delay.

Donna

Registered: Oct 1999
Location:
Posts: 30

Which Monday is Donna referring to?
Nov 21?
I ordered Oct. 1 and live near Toronto, I keep getting told, "in the next batch of shipments probably"
Are these the same Canadian shipping problems I read in a thread a couple of weeks ago, or are these current problems?
What was the date of the e-mail?

Registered: Nov 1999
Location:
Posts: 14

i send e-mail November 17 and get answer november 17, so she probably speak about novemeber 21, i called Handspring this morning (if you call before 11 Am Eastern time you get real people, if you called after, you get csr in toronto, and these people don't know / care anything about your order) and the guy after looking inside his multiple database said that i't suppose to be ship tomorrow night (my order and other canadian order), so i get my finger cross....

Registered: Oct 1999
Location: Toronto
Posts: 4

DrPhreak, do you mean the 1888 number before 11am or that 716 CS number?

Registered: Nov 1999
Location:
Posts: 14

try the 1888 number early (before 11:00 am standar time) and you get handsprings people.
these people can check on the real database, other csr in Toronto work with and old database