Registered: Dec 1999
Location:
Posts: 43

Does anyone know how long it should take once Handspring says they will ship a replacement Visor to Canada? I had a screen problem that tech support couldn't resolve. So they said they will send me a new one - I've been waiting a only a week but it feels like forever. US residents seem to get it in a day or two.

Registered: Nov 1999
Location: Vancouver, Canada
Posts: 97

Sorry to be the bearer of bad news... but a friend of mine in Vancouver with a faulty IR on her Visor had to wait for 6 weeks! And she just got it recently a week ago, so it looks like we Canadians are low on their priority list...

Registered: Nov 1999
Location: Montreal, Canada
Posts: 31

Slightly off topic, but I just want to mention that if any Canadians want, I'm selling two items that take a while to deliver when ordered directly from the U.S.:

1. I have the Handspring stylus 5 pack of which I still have some left; for sale at cost.
2. I have an E&B Slipper case, unused and still sealed in bubble rap; for sale at cost.

If anyone is interested in these items, please email me.

Adam B

Registered: Dec 1999
Location:
Posts: 43

After waiting a week with no Visor (HS CS could not tell me when)I sent an email to the pres. I got a call the next day and the Visor arrived two days after that. However, the replacement Visor was a refurb and it also had problems. I called them again and they sent me a brand new VDx which I got within 24 hours (didn't know that was possible). Great service!