Registered: Jul 2000
Location: Cary, NC, USA
Posts: 6

I've got that problem found on the Visor Test and was told yesterday by a Handspring custserv lady that the patch would be ready by 1 week. I know many of you waited longer than this but I thought initially the patch was to be ready by July 15?

Registered: May 2000
Location: Ft. Walton Beach, FL
Posts: 37

I also contacted Handspring via email and received the same response. The only difference is they said it should be ready in mid to late July. Although I'm still very pleased with the product, I think we are seeing the drawback to a non-flashable operating system. Palm and TRG already have a fix on there web sites.

Registered: Jul 2000
Location:
Posts: 10

Actually, Palm does not have a patch out for the IIIxe yet. Also, I don't think that flash memory has anything to do with it. TRG released a whole new OS version to counter the problem, but I thought I read on one of the Palm newsgroups that the Vx patch doesn't go into flash memory anyway.

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A.T. Hun
The Haus http://www.thehaus.net

Registered: Jan 2000
Location:
Posts: 5

For those of you getting frustrated waiting...I was having problems with my blue deluxe for months. Every time I called with the problem (3 times), I was told it was probably some software conflict. Never was I offered a replacement. When the news of the faulty chip came out, of course mine tested positive. When I called Handspring, they told me they were not offering exchanges and that the fix would be released on the first of July. When I called back on July 3rd, they told me mid to end of July. At that point, I requested an exchange and they sent me a new one overnight. When I asked if it would be a refurb, the rep told me no and that it would not contain the faulty chip. So, don't be afraid to call and ask for a replacement if you are still dealing with you Visor crashing!

[This message has been edited by jcd3 (edited 07-17-2000).]

Registered: Mar 2000
Location: NC, Indiana
Posts: 465

GRrr I am thinking of doing just that. I had to hard reset my Visor because of a continuous fatal error recently--maybe it's related, maybe it's not. But I do get a big amount of fatal errors. Now I have to start over app wise. I wonder how hard it would be to get them to do this..

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-Vincent
All these guys have no game, I wish I would have stayed

Registered: May 2000
Location: Norfolk, VA, USA
Posts: 11

JCD3: How long did it take for your replacement to arrive? Also, are you sure you got a new one (not a refurb unit)? I was told by Handspring that they would only send refurb units.

Registered: Jul 2000
Location:
Posts: 3034

My replacement is allegedly going to be a new one. Of course, I was also within my 30-day money-back period when I called. It was supposed to ship either Thurday or Friday of last week. Haven't received it yet. Maybe they're only doing refurbs on normal warranty service? YMMV.

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"The mind is like a parachute. It doesn't work unless it's open." - Frank Zappa

Registered: Jul 2000
Location:
Posts: 38

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[This message has been edited by forvisor (edited 07-26-2000).]