Registered: Apr 2000
Location: Knoxville, TN
Posts: 42

As most of you know, I work for CompUSA (hey, its only till school's done, honest! =) and Ive noticed that we're getting roughly a 60% return rate on Visor Deluxes. This has me moderately concerned. Anybody know if Handspring is having production issues? I cannot in good faith recommend them to customers till I find out exactly what the problem is.

Thanks

--HP

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That which does not kill me had BETTER do enough damage to keep me from firing back!

Registered: Oct 1999
Location: West Hollywood, CA 90069, USA
Posts: 126

What are the reasons for the returns?

Registered: Apr 2000
Location: Knoxville, TN
Posts: 42

There are several reasons, some of which have to be operator error (I assume)... fatal exception errors, screen problems, there are several reasons that seem to be fairly common.

--HP

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That which does not kill me had BETTER do enough damage to keep me from firing back!

Registered: Oct 1999
Location: Richmond, VA, USA
Posts: 64

My first assumption would be that it is probably related to the 8 MB DRAM issue. When problems are detected, most people's first response is to just bring it back where they got it. They don't really think that there might be a software patch to fix the problem easier!

What about returns on the 8 MB Palm units?