Registered: Mar 2000
Location: Norwalk,OH
Posts: 2

I have to say that it seems Handspring has gotten their customer support problems ironed out.
When I got my Visor Deluxe on Monday, the backlighting didn't work. And the display was slowly dying. I called Tech support on Wed., absolutely no hold time. I was talking to a tech in less than a minute. He quickly determined that the unit was having problems and directed me to Customer service for replacement.
Got through to them right away, again no time on hold. The Cust. Serv. Rep took my info and promised to ship a unit out. He even honored my request to receive a new unit vs. a refurbished. (I gathered I would have gotten a refurb'd unit if I hadn't requested otherwise.)
The Cust. Serv. Rep said I should expect the replacement to arrive in about a week. I would hold onto my original and ship it back in the box the replacement came in.
This is where the surprise comes in. The replacement arrived on Friday. Sent overnight no less. That is a 1 day turn around.
The unit I received is brand new, not a refurb, as promised. They even sent a return shipping bill that they had pre-filled out.
I was bummed that I had a problem with the unit I got originally, but Handspring's Customer Service really took care of the problem very quickly and efficiently.
Now, if only Innogear would release the SixPak...

Registered: Mar 2000
Location: New Jersey
Posts: 27

After just placing my order for a BVDx, it is nice to hear that your problem was fixed to your satisfaction. I was kind of worried about the whole CS issues. Good luck!