Registered: Jan 2003
Location: Canada
Posts: 2

Edge: Fatal Error

Help Please:
Symptom:
I have been experiencing a �FATAL Alert/ERROR� on occasion. There is no other textual information supplied by the error screen.
I have removed all 3rd party software from the Visor. (was WeSync)
I have tried all types of reset. (Soft, System, Hard). All produced the same results.�Repeated Fatal Alert messages (with no text)... The only way to reset is to let the Visor run out of power.
I have Palm OS v3.5.2H2.0 loaded on the visor.

Handspring suggested the following (which I did):
A. Perform a hotsync operation to backup your data (if possible).
B. Perform a hard reset.
C. Remove your backup folder.
D. Perform a hotsync operation to retrieve your data and install your third party applications one by one.

Problem still exists.

Does anyone have any suggestions?

Registered: Apr 2000
Location: San Jose, CA
Posts: 118

I think step (D) should be:
1) Perform a HotSync to retrieve data for the basic Palm/Handspring apps. Check if ok.
2) install 3rd party apps in small groups. Check if ok after each installation.
3) repeat (2) until you see the problem.

You may have a corrupted or incompatible app. I followed this procedure for a similar problem. Everything was ok until I got to group R-S-T. (I grouped by app name.) Either SpaceTrader or RaceFever were to blame, so I deleted both. Everything else was fine. No problems since then.

Registered: Jan 2003
Location: Canada
Posts: 2

Visor: Fatal Error

I have loaded applications in the order that appears in the custom menu. I would wait a few days between. The Visor crashed on the second app. ... Outlook Calendar. I do not suspect Outlook itself since it functions quite fine on my PC. However, I suspect the alarm function on the visor that is triggered by events in Outlook.

Any other suggestions?