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Paint on Prism coming off

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sluggo
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Registered: Oct 1999
Location: brooklyn, ny, usa
Posts: 190

quote:
Originally posted by bkbk
WE WERE ALL AWED, I THINK, WHEN YOU SO QUICKLY AND DILIGENTLY FIXED THE PRISM'S GRAFFITI PROBLEM (THOUGH THIS, TOO, IS A PRETTY UNFORGIVABLE QA DEFECT).



I'm not so sure that was a QA defect. Something tells me that Handspring was not allowed to release their new units with 3.5.2 on it due to some strange licensing clause in their contract. Also, when the IIIc was released, it had the same issues with the digitizer.

Since they released the patch so quickly, it must have been in the works (or even in beta) from prior to both the Prism and Platinum being available to consumers.

One more item on the graffiti thing. I don't recall any reveiwers complaining about graffiti issues. It is very likely that the units sent to them already had some form of the 3.5.2 patch on it.

quote:
[i]EVERYONE NEEDS TO BE ABLE TO HAVE THEIR PRISM EXCHANGED OVERNIGHT WITH A DEVICE W/OUT THIS DEFECT. [/B]


While it won't be overnight, any Prism owner can get another unit to correct the paint issue (and if you've read the boards, you will see that they are accepting them back for that).

Lighten up.

If you feel that strongly about this, write a polite email to Donna Dubinsky. She actually reads them and usually writes a personal response. Inside the response will be the name of a person who is best suited to help you out (and they will be cc'ed on it so they know that you'll be calling on them).

sluggo is offline Old Post 11-25-2000 05:33 PM
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kalahari
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sluggo,
Gotta disagree about reviewers not seeing the graffiti problem. I can't remember where I've seen all the Prism reviews but one of the highest profile ones was gadgeteer.com

I can't believe all the whining about the paint wearing off of the Prism! My Prism is also showing signs of paint wear but why is that such a big deal??? I want a stable, color, fast Palm OS device with a screen that doesn't scratch easily and can support springboards that I already have. It seems to be meeting all these conditions so far.

Yes, Handspring should not have painted the cases but the Prism and Platinum are still worth every cent.

kalahari is offline Old Post 11-25-2000 10:30 PM
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pixelator
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Because it's too expensive and high profile a device to be so cheaply made. If you bought a new Mercedes would you not expect the paint to be of a comparatively higher quality to, say, a Toyota Corolla? Yet here we have a $450 device ($100-150 more than the comparable Palm device and $50 more than the most expensive Palm available) which should obviously be considered the flagship PalmOS PDA, yet the paint is literally coming off on people's fingers within a couple of days of buying it? That's a defect. Complaining about it isn't "whining." It's providing consumers who might be looking into buying one some valuable information and it's also providing Handspring feedback on what they need to fix (if they're listening).

I swear, I wish I could bottle the vehement anti-criticism Visor craze and sell it to marketing types. Some Visor owners obviously refuse to accept any potential problem with their chosen product as being significant in any way...

b

quote:
Originally posted by kalahari

I can't believe all the whining about the paint wearing off of the Prism! My Prism is also showing signs of paint wear but why is that such a big deal???

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pixelator is offline Old Post 11-25-2000 11:02 PM
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kalahari
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quote:
Originally posted by pixelator
Because it's too expensive and high profile a device to be so cheaply made. If you bought a new Mercedes would you not expect the paint to be of a comparatively higher quality to, say, a Toyota Corolla? ...

I swear, I wish I could bottle the vehement anti-criticism Visor craze and sell it to marketing types. Some Visor owners obviously refuse to accept any potential problem with their chosen product as being significant in any way...


It does not make any sense to compare the purchase decision of buying a Mercedes vs. a Toyota to the purchase decision of buying a Palm OS device. The Prism only costs $200 more than a VDx! The BMWs and Mercedes that I've bought have been well over $40K. As I said, it's not realistic to compare the purchase of a PDA to the purchase of a new car.

I think that it's safe to say that every Palm OS device, whether it's been made by Palm or Handspring, has had some problems. Both Palm and Handspring have done a good job of rectifying these problems compared to other companies and industries out there. The point that I was trying to make is that the Prism is not perfect but, after one has bought and used a number of different computers and PDAs, one tends to focus on the important functions of these devices rather than the cosmetic features...

kalahari is offline Old Post 11-26-2000 12:15 AM
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bkbk
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I'm not writing to J.H. or D.D. or anyone else.
If they're stupid enough to release their top product like an M&M that melts paint into your hands, they're too clueless and removed from their own products to bother.

As I say, I don't even own a Prism, but apparently the posts I read here were not truly heart-felt.

Since I alluded to going over to the "dark side" in one of my earlier posts, I should note too that Win'CE users don't seem to "merely" be irked about being screwed by vendors putting out $500 products -- they get genuinely angry, as well they should. And I doubt they think class action suits are beyond the pale. (Anyone remember the AOL fiasco, before they were hauled into court?)

I'll cover it in more detail in the other thread where it was started, but for now will only point to HS' recently-dropping stock price (LOST 30 POINTS SINCE PRISM'S RELEASE -- CAN YOU SPELL: "DUH"?) as proof that most people don't consider bad QA a joke.

bkbk is offline Old Post 11-26-2000 12:58 AM
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dtgillis
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Registered: Dec 1999
Location: Clarksville, VA, USA
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Post

quote:
Originally posted by kalahari
snip...I can't believe all the whining about the paint wearing off of the Prism! My Prism is also showing signs of paint wear but why is that such a big deal??? I want a stable, color, fast Palm OS device with a screen that doesn't scratch easily and can support springboards that I already have. It seems to be meeting all these conditions so far.

Yes, Handspring should not have painted the cases but the Prism and Platinum are still worth every cent.



I received my Prism on 11/21/00. I decided to wait to see if the Grafitti issue would be fixed and indeed it was addressed. I am closely monitoring my Prism's finish to see if there will be this premature paint-wearing that's being discussed here. So far so good.

Now on the topic of "whining." Kalahari, I really respect your opinion, but I would call this discussion voicing a concern rather than whining. Consumers have the right to voice their concerns about a product whether it's a mechanical or cosmetic issue.

For example, I bought an expensive "high quality" cordless phone with many of the features I was looking for. However, in a matter of weeks, I noticed some of the words on the phone identifying the advanced features were rubbing off. The phone worked fine, but cosmetically it wasn't acceptable. I notified the company, they sent me a letter stating they were changing the finishing process to prevent this in future products and offered to replace my phone free of charge.

The point: Consumers do have rights and power. Just think, if we were to sit passively and accept poor quality, even cosmetically, manufacturers wouldn't see any need to improve. While the Prism's finish may not be a "big deal" to some, at this price point ($449) it needs to be addressed and corrected.

My .02
David

[Edited by dtgillis on 11-25-2000 at 11:59 PM]

dtgillis is offline Old Post 11-26-2000 01:00 AM
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sluggo
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Registered: Oct 1999
Location: brooklyn, ny, usa
Posts: 190

quote:
Originally posted by kalahari
sluggo,
Gotta disagree about reviewers not seeing the graffiti problem. I can't remember where I've seen all the Prism reviews but one of the highest profile ones was gadgeteer.com

I can't believe all the whining about the paint wearing off of the Prism! My Prism is also showing signs of paint wear but why is that such a big deal??? I want a stable, color, fast Palm OS device with a screen that doesn't scratch easily and can support springboards that I already have. It seems to be meeting all these conditions so far.

Yes, Handspring should not have painted the cases but the Prism and Platinum are still worth every cent.



Well, like I said, I didn't recall any of the reviews complaining (didn't mean I was 100% right on that ).

I agree with the folks here that the paint should not rub off. Instead of making idle threats and complaining that they will buy CE devices, they should take the time to contact HS and let them replace their devices and since HS does seem to listen to their customers (mostly), maybe they'll do something more permanent to fix the situation.

I personally have not witnessed it first hand. And I use my Prism constantly.


sluggo is offline Old Post 11-26-2000 02:21 AM
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pixelator
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quote:
Originally posted by kalahari

It does not make any sense to compare the purchase decision of buying a Mercedes vs. a Toyota to the purchase decision of buying a Palm OS device. The Prism only costs $200 more than a VDx! The BMWs and Mercedes that I've bought have been well over $40K. As I said, it's not realistic to compare the purchase of a PDA to the purchase of a new car.



I am not 'comparing' the purchase of a car to a PDA, I am making an analogy. People do it all the time.

It is entirely valid to juxtapose a high profile, premium level product to a high profile, premium level product of another type to illustrate the point: These devices should not have their paint coming off in such a short period of time for their price point. In the same way you don't expect a BMW M5 to accelerate or handle or have the same build quality as a Corolla, so I expect my $450 Prism to be of a quality and performance HIGHER (not lower) than a $250 Visor Deluxe. Since the VDX's don't suffer from such obvious fit & finish issues, one can only judge the Prism's level of quality control to be inferior. That's a step in the wrong direction for such a young and fragile company as Handspring.

quote:

I think that it's safe to say that every Palm OS device, whether it's been made by Palm or Handspring, has had some problems.


That has nothing to do with the Prism's paint rubbing off. I don't care of Palm IIIxe's spontaneously explode if you put them near a light bulb... I and others here have a right to demand a $450 PDA that doesn't smudge paint off onto your fingers like some two bit kid's toy.
quote:

Both Palm and Handspring have done a good job of rectifying these problems compared to other companies and industries out there. The point that I was trying to make is that the Prism is not perfect but, after one has bought and used a number of different computers and PDAs, one tends to focus on the important functions of these devices rather than the cosmetic features...



Cosmetic features they may be to you, but one of the reasons I sold off my first IIIc to buy a Casio E-series was that its silkscreened button icons were rubbing off. After only a couple of months of use, I found that unacceptable and got rid of it immediately. Being able to see the icon on the button you're pushing isn't merely a cosmetic issue.

I personally don't care if I bought a hot pink special Power Puff edition PDA... If the paint comes off, I want a replacement. And I do intend on sending it in as soon as Handspring shows that they have fixed the issue and are not simply sending out units that will have the same problem.

As consumers, we have a responsibility to demand quality for our money. $200 may not mean much to you, but to most of us, it's the difference between making it to the next paycheck or not. For $200 more, I expect BETTER quality, not less.

b

[Edited by pixelator on 11-25-2000 at 11:01 PM]

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pixelator is offline Old Post 11-26-2000 03:52 AM
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kalahari
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Wink

Awwww, lighten up guys (that's obviously an assumption I'm making). I was just leading y'all on...

kalahari is offline Old Post 11-26-2000 04:04 AM
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Tan Kit Hoong
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Registered: Dec 1999
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Okay everybody, enough with all the talk here. Just send your polite complaints to Handspring. I've sent mine in. My concern is only that future buyers don't have to experience what I have with the Prism's paint.

I know most of the people who post here are Handspring supporters, but this shouldn't blind us if there are any defects in the product (and paint coming off in my hands is quite a MAJOR defect for the price I paid for it, IMHO - the price of a Prism is the total of my ENTIRE month's pay in my country).

Due to the fact that I need my Prism all the time for work, I can't send it back to get a replacement, so I am willing to live with these smudges, as long as the Prism works.

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Tan Kit Hoong is offline Old Post 11-26-2000 08:34 AM
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sluggo
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quote:
Originally posted by Tan Kit Hoong
Due to the fact that I need my Prism all the time for work, I can't send it back to get a replacement, so I am willing to live with these smudges, as long as the Prism works.


They will send you an advance replacement. Once you get the new one, you can send back the other.

sluggo is offline Old Post 11-26-2000 02:38 PM
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Tan Kit Hoong
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Really? But the problem, sluggo, is that I live in Malaysia. Although Visors are assembled here, I can't get them replaced here.

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Tan Kit Hoong is offline Old Post 11-26-2000 04:38 PM
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sluggo
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quote:
Originally posted by Tan Kit Hoong
Really? But the problem, sluggo, is that I live in Malaysia. Although Visors are assembled here, I can't get them replaced here.


You should ask them if they can anyways. The worst that can happen is they will say they can't.

Or, if you have some friends in the US, maybe you can go that route. Have HS ship it to them, then have it shipped to you and you return the defective one to the US directly.

sluggo is offline Old Post 11-26-2000 04:49 PM
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Tan Kit Hoong
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Yes, I've done that before when I cracked the Visor Deluxe (purely my fault but Handspring kindly replaced it for me for free).

I sent it off to my friend in US who helped receive the Deluxe for me and sent it back to me.

Thing is I don't want to put my friend to so much trouble again after he did it all for me. He was the one who helped me get the Prism as well, so asking him to do all that again is just not an option - I just won't put him through that again.

From experience with the Deluxe repair, I also learned that handspring will NOT ship the item to me, no matter whether I offered to pay for shipping or not.

[Edited by Tan Kit Hoong on 11-26-2000 at 12:04 PM]

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Tan Kit Hoong is offline Old Post 11-26-2000 04:59 PM
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mikedemo
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Unhappy 4 Days old and paint is rubbing off???

I too am disappointed with the paint job on the Prism. I've had my Prism for four days and am noticing some slight fade by the SpringBorad near the reset and on some fade on the top outside of edges of the port. This is upsetting seeing how I paid $450 for this device. It sends me a bad message and makes me wonder about the internal components.

I love the Prism and will still use her seeing how I upgraded from a VDX. I hope Handspring hears as well as listen's to our complaints and offers a remedy like

1)maybe a new Prism case with the paint issue resovled at no cost to us

or

2) maybe a free springboard module (a good one not somethin cheesy)

3)Hell why not both 1 and 2 (Heck we supported the Prism from the start . . . we deserve some perks.)

I am writing HandSpring a complaint and I advise others to as well. I'll include a link to this discussion to prove my point. They definately don't want any bad press (not at such a critical point to show a profit) so I am sure the will amend the issue soon. I hope.

-MikeDemo
Praying this won't be the last HandSpring product I'll ever buy.



[Edited by mikedemo on 12-03-2000 at 03:03 PM]

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acajigas
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Angry I want a better case or something in return..!

I'm starting to see my Prism getting older and older. Soon I will have a crappy PDA to show off. I don't know if the $450 was worthy after all.

HANDSPRING... ARE YOU LISTENING TO US...! WE DESERVE RESPECT AS WELL AS BETTER CASES FOR BUYING THE MOST EXPENSIVE PALM OS DEVICE.

Al

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acajigas is offline Old Post 12-04-2000 03:28 AM
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Tan Kit Hoong
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Sent my complaint in some time ago and still no reply from Handspring. Sheesh! They could at least respect me enough to give me SOME kind of explanation.

Yes, and the paint is still slowly coming off. The whole back is now starting to look silver at places and where the wear is worse, the blue plastic underneath is showing.

Please, Handspring....give me a new case. That's all I'm asking for.

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Tan Kit Hoong is offline Old Post 12-04-2000 03:39 AM
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kamalot
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Lightbulb 3rd Party Case

I am having problems with the paint coming off of my case as well. I wrote to Dave Ruigh [[email protected]] from http://www.Dave.com who makes aluminum replacement cases for the Palm III and TRG Pro. He says that if he has enough people asking for a replacement case for the Prism he will start making them.

I'm not saying that the paint problem shouldn't be resolved by Handspring. I'm just offering alternatives for those who want something different that won't fade.

Kamalot
http://www.kamalot.com

Last edited by kamalot on 03-01-2001 at 02:54 PM

kamalot is offline Old Post 12-05-2000 04:27 PM
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mikedemo
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Wink Re: 3rd Party Case

quote:
Originally posted by kamalot
I am having problems with the paint coming off of my case as well. I wrote to Dave Ruigh [[email protected]] from http://www.Dave.com who makes aluminum replacement cases for the Palm III and TRG Pro. He says that if he has enough people asking for a replacement case for the Prism he will start making them.

I'm not saying that the paint problem shouldn't be resolved by Handspring. I'm just offering alternatives for those who want something different that won't fade.

G. Scott Taulbee
http://www.kamalot.com




Those cases are so hot. I want one!!!

As long as the case doesn't affect the screen visability, I may invest in one of them but that $250 price tag is rather steep. Maybe HandSpring should buy 'em for us who already have to deal with the paint problem.

-MikeDemo

[Edited by mikedemo on 12-05-2000 at 01:40 PM]

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mikedemo
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Lightbulb Maybe second time around

I exchanged my Prism for a new one, ofcourse after I inspected the new one. So far 3 days and no sign of paint wearing off. Which is more than I could have said on my first Prism.

As a precaution I just bought the Handspring "Sport Case" and am very happy with it. The Prism fits in it pretty snug but its is not too tight so I can easily whip it out on Palm and Pocket PC users >. The soft, plush insides of the case is great for preventing scratches from appearing on screen and maybe even from paint being rubbed off.

Wish me luck guys.

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mikedemo is offline Old Post 12-07-2000 08:10 PM
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