Registered: Oct 2000
Location:
Posts: 14

Here's what happened to me. I installed Hackmaster and Matrix hack, then I was asked to reset so I did. Then my screen showed the Palm plateform logo and stayed there for a couple hours. A soft reset didn't help, the 1st hard reset did nothing, I then took out the batteries for about 15 minutes and restarted my VDx. I restored my data from my backup module (no hacks on it) now evertime I soft reset, my VDx locks up on the Palm logo screen. I have to remove the batteries every time. Also when I restore data from the back up module, I can't just tap the reset when it is done otherwise it locks up again.

Is there a database file I need to delete to prevent this? Anyone else experience this too.

Any help is appreciated.

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V. Roa

Registered: Jan 2001
Location: Midwest
Posts: 232

Now you know why hacks are called hacks. Remove them if you can. If the problem goes away, then don't reinstall them.

The hard reset should have put your Visor back into factory original status. I suspect the hack or some portion of it is being reinstalled. Remove any parts or pieces from your computer's hard drive. Use your Visor for a day or so without the backup from the backup module or a Sync from your PC. If it works flawlessly, then one or both of those processes is putting something on your Visor that screws with it.

Sorry I can't be more help. You may just have a defective Visor too. ;-(

Dave

__________________
There is nothing yet made by man that cannot be improved upon.

Registered: Jan 2001
Location: Austin, TX
Posts: 49

quote:

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Originally posted by vroasan
Also when I restore data from the back up module, I can't just tap the reset when it is done otherwise it locks up again.

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Registered: Nov 1999
Location: dynamic!
Posts: 189

quote:

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Originally posted by Jon Etkins


Try a firm reset. After restoring from your backup module, DON'T tap the reset button. Instead, do a firm reset by pressing the hardware reset button while pressing the UP scroll key. This will bypass any initialization routines that would normally get invoked after a soft reset, and you should then be able to go into Hackmaster and disable your hacks before doing a soft reset to reinitalize everything again.

Good luck!

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__________________
"The Greatest obstacle to discovery is not ignorance -- it is the illusion of knowledge." -- Daniel Borstin

Registered: Jan 2001
Location: Austin, TX
Posts: 49

You say tomato, I say tomato.

quote:

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Originally posted by mrknowitall
Firm? Never heard that term. If performed properly, a 'system' or 'warm' reset will disable hacks.

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Different terminology, is all. You're correct - Handspring does refer to the different resets as Soft, Warm and Hard. IMHO, however, the logical term between Soft and Hard is Firm, not Warm.

*shrug* A rose by any other name...

Registered: Jan 2001
Location: Comox, BC, Canada
Posts: 8

mine does too, but for different reasons...

Mine does wierd things. It first happened in the middle of school (and no backup module!) where:
a) I was putting new batteries into the unit, acidentally placed one in upside-down
b) remidied the battery problem, and turned the unit on
c) it gave me the Palm boilerplate screen and I waited, thinking okay, soft reset, see if I care!
d) The Palm screen flickered away waited for less than a second and came back. Repeat.
e) After calming down from my inital panic, I tried soft-setting it again, to no avail.
f) I was forced to hard-reset, loosing all my work from the day and getting VERY frustrated.

That was two days ago, and tonight I was replacing the batteries in semi-darkness when I did it again. AAARRRGGG! Isn't there some sort of short protection in any of these units?!?

__________________
Matthew Bevan
matt dot bevan at home dot com
- Half a bee, philosophically...

Registered: Oct 2000
Location:
Posts: 14

I Figured it out......

Thanks to everyone for your tips. I ended up doing a hard reset and installing my apps one by one. Turns out the culprit of my problems was an the app matrix.prc. This app is a nice locking device with cool animation I got from palmgear, but not worth all the trouble in my opinion. If someone else out there is able to figure out a way to work around this problem with the app, please let me know.

Thank again to all of you.

vroasan

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V. Roa