Registered: Jan 2000
Location:
Posts: 47

My visor crashed today, after a soft reset, it stuck on the "Palm computing platform" screen and kept blinking. And I tried a "up reset"(soft reset while holding up button), didn't work; and a hard reset, didn't work either.
finally, I pulled the batteries out for about 3 minutes, and it was working again.

I thought a "hard reset" was equal "pulling the batteries out", but it seems not. So, what exactly does the "hard reset" do? and I wonder why someone said that handspring was offering a new visor when he told the HS tech support a hard reset didn't work...

Registered: Nov 1999
Location: Vancouver, Canada
Posts: 97

Sometimes wayward code still stays around in the RAM after a hard reset because of a capacitor that keeps the memory intact (so that you don't lose data when you change the batteries). So, in order to perform a "completely" hard reset, you have to remove the batteries for 20-30 minutes. In that case, you don't even have to use the reset hole.