Registered: Feb 2000
Location:
Posts: 3

Just got Visor DX yesterday but problem persist of having to do a soft reset 90% of the time in order for the screen to come up.
Handspring says it must be electro static thing a ma bob. Is this unusual or have other experienced same problem. Thanks for any help

Registered: Feb 2000
Location:
Posts: 5

quote:

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Originally posted by probe:
Just got Visor DX yesterday but problem persist of having to do a soft reset 90% of the time in order for the screen to come up.
Handspring says it must be electro static thing a ma bob. Is this unusual or have other experienced same problem. Thanks for any help

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Registered: Feb 2000
Location:
Posts: 3

I have them sending me a new one. I called 2 days in a row. I do get it to work by soft reset but find batteries only last 5 or 6 days. Must be a bad batch of dx's.

Registered: Feb 2000
Location:
Posts: 5

Based on your experiences, I also called and asked for a replacement.

I had the same problem. My batteries went dead after just 3.5 days with with less that 3 hours actual usage!

I'm guessing there's some sort of short on the board that possibly affected an entire shipment.

I hope they don't send me another lemon. If they do, I'm sending it back and getting a Palm instead.

Sorry Handspring, I've been rooting for you since day one, but this experience really disappointed me. From reading this board, it seems that I'm not alone.

Good luck attracting and keeping customers.

Registered: Dec 1999
Location:
Posts: 41

Hi,
I called tech support and customer care about a diff problem yesterday (Sunday) and both times some mexican guy picked up......he said if i send my visor in then they will send me a new one.......he then gave me an RMA and an address to send it to. My question is: Isnt handsprings policy that they send you new visor then you send them the old one? Also i decided to look up the address before i send it and the street that he told me didnt even exist in that city........i think he was a janitor or something....did anyone have this kind of experience before...........I think i will just call them tomorrow.

Registered: Feb 2000
Location:
Posts: 3

Yes they do send it first with a attached slip to return in the same box. When I received my new one it worked fine. I have since sent the old one back and all is happy.