Registered: Nov 1999
Location: Providence, RI US
Posts: 21

Does anyone know why the Visor I received today would be billed at $199 on the invoice instead of the stated price of $179?
I got a serial cradle for $19.95 and was charged for that, too, so it's not like it was included in the $199 price. Also, I was charged sales tax, though I'm not in California. I read HS had some problem with overcharges and sales tax... should I spend an hour on hold for their customer service, or what?

Registered: Sep 1999
Location: Schaumburg, IL
Posts: 151

Do you want your money back or what? The sooner you make the call, the sooner you'll see it taken care of.

Registered: Oct 1999
Location: Denver, CO
Posts: 15

Mine arrived with 199.02 charge. Breakdown of invoice - 179.00 for Visor, 13.07 for sales tax, 6.95 for shipping. As I live in Colorado, I should not have been charged tax. I did not contact Handspring about it, as their web site says that they are aware of the issue and are correcting it.

Sure enough, when I checked my VISA statment online yesterday, there was a credit from Handspring for 13.07.

My suggestion is to give them a chance to correct it first. If your credit hasn't shown up in 30 days, then give them a call.

Drew