Registered: Oct 1999
Location:
Posts: 84

As of yesterday the order that I placed on Oct 22nd was not found on the database. But when I called back today my order information was veified and my order had been placed. Apparently it has already been sent to the warehouse and should ship out Monday...but we'll see. I am pleased to see that they are finally showing some kind of cohesion.

Registered: Oct 1999
Location: Toronto, Ontario, Canada
Posts: 23

I called today and they couldn't find my order. That was the last straw. If my situation is the same as yours, then it is in shipping. However, I don't have any faith anymore and have sent in my cancellation email as detailed on the Handspring website.

Registered: Oct 1999
Location:
Posts: 86

Wow, Oct 22 to the 28th! That's pretty fast. It gives me hope (I ordered on Oct 18th). I really do believe that Handspring is trying hard to fix all the problems they've had. There new Shipping Details web page is a very honest apology for all the issues they've had.

2 things: What color did you order? and When you get yours be sure to log it on the "Visors Received Log".

Registered: Oct 1999
Location:
Posts: 84

I ordered the standard visor (graphite) and USB cradle. As soon as I get it I'll be sure to post it in the log.

Registered: Sep 1999
Location: Bellevue, Wa, USA
Posts: 72

Please don't take offense to this, but I find it amusing that some people who ordered on the 18th of October are worried about thier shipment. I ordered on the 17th of September, and havn't heard hide nor hair. Although I havn't bugged the CSR's either...

Registered: Oct 1999
Location:
Posts: 84

The reason why I called to confirm my order a couple of days after I had ordered it was not because I have some kind of weird paranoia about not getting my Visor. It was because I work in a similar kind of business, actually too similar. I know that the rigors of working in a call center can sometimes cause things to be "misplaced". I especially did not mean to "bug" the CSRs, I was just excited about taking my new Visor to work--------I work at 3COM (Palm Computing)..Yes a little too ironic..

Registered: Oct 1999
Location: Philadelphia
Posts: 242

My biggest concern considering the foulups and the lack of a confirmation was whether they even had my order. I was pleased to be able to check this through the web site, and I'm willing to wait for what I bought into, namely 4 to 6 weeks. It seems that gradually---ever so gradually---they are getting their act together.

------------------
Visit the E-Zine on WINE AND ITS Bulletin Board at http:///marksquires.com