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Hanging After HotSync
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Topic: Hanging After HotSync    
Anomaly
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Registered: Dec 2000
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 Question

Visor Deluxe. Windows 98 SE2. USB Sync Cable.

Installs new software fine. Syncs with various software fine. BackupBuddy works fine. Then it goes to the message: "Cleaning up. Please wait." (or something like that). And it hangs. Soft reset restarts and I've not noticed any other problems.

Thoughts? Suggestions? Etc. TIA
Anomaly is offline Old Post 06-13-2001 05:57 PM
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quote:
Originally posted by Anomaly
Visor Deluxe. Windows 98 SE2. USB Sync Cable.

Installs new software fine. Syncs with various software fine. BackupBuddy works fine. Then it goes to the message: "Cleaning up. Please wait." (or something like that). And it hangs. Soft reset restarts and I've not noticed any other problems.

Thoughts? Suggestions? Etc. TIA


How long are you waiting before doing a soft reset?

I've seen this type of problem with my Visor Deluxe. Sometimes the cleanup will take longer then normal, escpecially if you have backupbuddy backing up everything on the visor.
Old Post 06-13-2001 06:27 PM
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chungmike
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I get the same hanging. It just started happening recently. I always have to soft reset after this.

Sometimes I press the hotsync button and leave my computer for a while. If the Visor is hanging from this problem, it drains the battery because the Visor's power is still on! Definitely a problem.
Mike

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chungmike is offline Old Post 06-13-2001 06:51 PM
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jsbernstein
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Registered: Dec 2000
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Posts: 33

 Same prob w/VPL

quote:
Originally posted by Anomaly
Visor Deluxe. Windows 98 SE2. USB Sync Cable.

Installs new software fine. Syncs with various software fine. BackupBuddy works fine. Then it goes to the message: "Cleaning up. Please wait." (or something like that). And it hangs. Soft reset restarts and I've not noticed any other problems.

Thoughts? Suggestions? Etc. TIA


I've been having the same problem with my most recent VPL (two previous ones replaced...one for inability to sync, one for paint). But the hang always occurs when syncing to AvantGo. I've checked the sync log on AvantGo after each of these failed syncs and there is always some error listed, generally a page or three timing out when AG's site tries to grab the content from the provider. So I'm hesitant to blame the problem on the VPL. Are you syncing to AG by any chance? If so, you may want to check out AG's sync log to see if there's a problem noted there.
jsbernstein is offline Old Post 06-13-2001 07:01 PM
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Well, I have to recant my previous post. I just switched to a Visor Edge and for the first time in using Handspring devices I have encounter this problem. I do agree with jsbernstein that this is related to Avantgo. After I had the problem, I did a soft reset then disabled the Avantgo conduit. Everything is fine without Avantgo. When Avantgo would sync it would get to the "connection successful" screen and hang. It seems (as of this writing) that Avantgo is down so I'll wait until it's back up before syncing again.

I'll keep you informed....
Old Post 07-12-2001 04:32 PM
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jsbernstein
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 Question Which Palm Desktop/Hotsync Manager?

quote:
Originally posted by smittyofdhs
Well, I have to recant my previous post. I just switched to a Visor Edge and for the first time in using Handspring devices I have encounter this problem. I do agree with jsbernstein that this is related to Avantgo. After I had the problem, I did a soft reset then disabled the Avantgo conduit. Everything is fine without Avantgo. When Avantgo would sync it would get to the "connection successful" screen and hang. It seems (as of this writing) that Avantgo is down so I'll wait until it's back up before syncing again.

I'll keep you informed....


I guess I should have updated my previous post as well. The problem, as far as I can tell, is the combination of Palm Desktop 4.01 (with its new Hotsync manager) and AvantGo. This behavior has been documented by Palm and AvantGo. Here's AvantGo's reply to my inquiry:

quote:
Date: Tue, 3 Jul 2001 14:59:12 -0700

Jeff,

The problem is that the new Palm 4.0.1 Hot Sync Software times out after a sync of over 3 minutes. Sometimes AvantGo takes longer than this to sync so the sync will time out leaving you with a 6410 in your log and no content. We are working with Palm to resolve this issue, but do not have a time frame. We are sorry and yes, going back to an older Deskotp software will resolve this issue.


After using PD 4.01, I just couldn't bring myself to go back to 3.1, so I tried PD 4.0 (not 4.01) and performed the workaround described in other threads about installing the Handspring Hotsync manager 3.1H over it, and so far have had no problems (I tried unsuccessfully to install HS's hotsync over 4.01). So if you're using PD 4.01 and the newer Hotsync manager, you may want to try stepping back a version. Good luck!

Jeff
jsbernstein is offline Old Post 07-12-2001 05:07 PM
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Actually I'm using HS's software, not Palm Desktop 4.x or Hotsync Manager. My issue wasn't because of a timeout.

My problem was definitely related to canceling Avantgo during the Hotsync process. I know what not to do now to get around this issue now.
Old Post 07-12-2001 05:14 PM
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Anomaly
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I'm using neither Palm's Desktop 4.01 or Avantgo (although it's possible there's still an old file hiding someplace). Handspring, in its usual wisdom, replied to me that it was 3rd party software and I should delete it. Of course, with over 300 files, it would only take a month to figure out which app it is. So for now, it's soft reset.
Anomaly is offline Old Post 07-13-2001 12:57 AM
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