Registered: Feb 2002
Location:
Posts: 7

visor won't turn on in morning

hello. my visor will not turn on after not using for about 5-10 hours. the only way to turn it on is with a soft reset. i am using normal alkaline batteries. i have not download any applications and i dont even have a sync cradle yet. the only extra app i have is hardball, which a friend beamed to me. i dont think that hardball is the problem. my data is not lost after the soft reset however. when i hit the reset button i see the palm logo and then i am at "home." could it be the DRAM problem i am hearing about? if not, is there a fix?

Registered: Nov 2001
Location: Grand Rapids, MI
Posts: 4

RE: Visor won't turn on in the morning

A couple of things come to my mind as I read your article...

1) How much of a charge do your batteries currently have? They may be running low.

2) Have you tried putting in brand new batteries?

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Bilingual Project Manager
RBC Ministries

Registered: Feb 2002
Location:
Posts: 7

thanks for replying. i am not using rechargable batteries. they have about 85% left. yes i have tried using new batteries. also, after the soft reset, the battery level is the same as when i turned it off. it always happens.

Last edited by ansaul on 02-15-2002 at 07:46 PM

Registered: Nov 2001
Location: Grand Rapids, MI
Posts: 4

How long have this been going on with your Visor?

Chris

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Bilingual Project Manager
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Registered: Feb 2002
Location:
Posts: 7

well, a friend sold it to me used. and it has been happening ever since i got it.

Last edited by ansaul on 02-15-2002 at 11:06 PM

Registered: Dec 2001
Location: DFW
Posts: 82

I went through this w/ a friend's VDX. It sounds like the same symptoms.

I traded it for a new one (have an instant exchange warranty) and the new one did it also.

I slicked the new one clean and installed only what I had to. It works fine.

I suggest you try soft resets, hard resets, backup and restores and will probably end up fixing it by slicking the unit and re-installing software slowly. You will eventually find out what is hanging it up.

good luck,
/s/MTM

Registered: Feb 2002
Location:
Posts: 7

how could i get handspring to give me a new one? also could it be a problem with the battery type? i am using Maxell "Alkaline Ace" batteries.

Registered: Dec 2001
Location: DFW
Posts: 82

uh, probably be pretty hard as they are not making them anymore.

Batt type should not be an issue.

Registered: Feb 2002
Location:
Posts: 7

it says on this page that they will repair and return it for free. i think i registered it on the website like a week ago. does that mean i am under warranty? how could i find out?

Registered: Feb 2002
Location:
Posts: 7

well, i just called handspring today and they are sending a replacement visor out to me. i did the advanced replacement option for $25. the guy on the phone said it could be either new or refurbished. i just hope i get one without any problems! how long does it usually take? do they live up to their 1-2 business days guarantee? anyone done advanced replacement before?

Registered: Apr 2001
Location: Conway SC USA
Posts: 92

$25

OVERNIGHT BY FEDX

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LARRY

GOD BLESS AMERICA

Registered: Feb 2002
Location:
Posts: 7

wow!!! that was fast!!! i received the new visor today. works great!!! thanks guys!