Registered: Mar 2001
Location:
Posts: 18

Has anyone else experienced problems with PalmGear hardware fulfillment? I ordered a MiniJam back in October (overnight) and was not notified of backorder. Was told later that it would arrive by Christmas (not true) Was shipped in January. They charged me for overnight, but I got the product a week later after numerous calls and e-mails to PalmGear. Recently orderd V-Rally module, OmniRemote module, and 16 meg Springboard. This time I received notice of 16meg backorder (fine.) Received V-Rally module and ThimModem (not OmniRemote). Both products were open (seals broken). Called customer service and was told to ship back ThinModem at my expense and that they would then send OmniRemote. I don't think so! Realizing that the ThinModem costs more that the OmniRemote I decided that I would get rid of the ThinModem myself and purchase OmniRemote somewhere else. The next day I got an e-mail from Kenny (President)stating that he was sending the OmniRemote out overnight and sending a shipping tag for the ThinModem (Great!) That was in February. Still havn't received the module or a response to my follow-up e-mails. With the exception of the e-mail I sent to cancell the backordered 16 meg upgrade. They responded that it had already shipped. Havn't seen that yet either. What gives? PalmGear has a great download selection, but don't ever order hardware from them unless you enjoy disappointment! Can anyone recommend a reliable source for Springboards?

Registered: Oct 2000
Location:
Posts: 106

Man sorry to hear that! The only springboard I ordered from them was the 16mb. Ordered it on 2/6 shipping via snail mail, it shipped on the 2/8 and I think I received it on 2/13. I was very happy with the whole process even received emails telling me when it shipped out.

Hope you get things worked out.

Ethos

Registered: Nov 2000
Location:
Posts: 27

Same thing

Had the same type of problem with them last summer. Ordered a leather case, with overnight shipping. After a week went by, I called, and they told me it was backordered. No notication from them at all.
I use their download section, but I will never order from them again.

Registered: Mar 2001
Location:
Posts: 18

Still no OmniRemote and no response from PalmGear (PainGear). Can anyone recommend a reliable Springboard supplyer?

Registered: Jul 2000
Location:
Posts: 3034

quote:

---

Originally posted by bradwhitch
Still no OmniRemote and no response from PalmGear (PainGear). Can anyone recommend a reliable Springboard supplyer?

---

Registered: Jan 2001
Location: Seattle, Washington
Posts: 293

I just check out plamgear section for springboard modules and they just got 19 instead of 3x something modules there.
There is no magellan gps. what happen?

__________________
Have A Good Day!
I Love My Prism!

Registered: Mar 2001
Location: San Diego, California
Posts: 441

Appently they only sell 1 module now

Looks like our friends at Palmgear only sell one module. The @ctivelink module. If you ask me, they aren't going to make too much money from Visor fans if they only sell that one module.

Registered: May 2000
Location: Winnipeg, Manitoba, Canada
Posts: 163

Is Palm Gear On Their Way Out?

The stuff I've read here, together with lousy personal experience with the search function at their site and another thread here about others' hassles using their site lead me to wonder:
Is Palm Gear on the ropes?

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

This is a depressing thread to read, why?, because I want to get a MemPlug and Palmgear is the only US distributor listed.. I may still chance it..

__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Nov 2000
Location:
Posts: 714

I too am worried, the only saving fact is that people say they've gotten the 16mb card with no problems...So maybe if I order early enough they won't screw it up. Or at least they'll swap the MemPlug with a more expensive module? hehe

Amazon is also supposed to carry the MemPlug but when I do not know.

__________________
Matt Nichols
[email protected]

Registered: Nov 2000
Location:
Posts: 69

I have had good and bad experiences getting Springboards from PalmGear. I can see them getting overwhelmed by Visor users. Whenever a new Springboard comes out we swarm to get them. Retail sellers are at the mercy of the manufacturer. I never have this problem with software. We as a society are too intolerant When it comes to waiting. There used to be a time that it took weeks for thing to come by mail. With instant access to almost everything in our lives people have become impatient.

__________________
[file:///C|/eyemodule/RICOROSSI/Unfiled/Rico.jpg]

Registered: Mar 2001
Location:
Posts: 20

MemPlug availiable

The MemPlugs shall have shipped out to PalmGear for a few days already...

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

Let's hope!

Now if I can just get their web site to actually come up, I'd be happy.. Somebody needs to tell those people about linux..

(what I frequently get from Palmgear)

Error Occurred While Processing Request
Error Diagnostic Information
Request canceled or ignored by serverServer busy or unable to fulfill request. The server is unable to fulfill your request due to extremely high traffic or an unexpected internal error. Please attempt your request again (if you are repeatedly unsuccessful you should notify the site administrator). (Location Code: 26)




Please inform the site administrator that this error has occurred (be sure to include the contents of this page in your message to the administrator).

__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Nov 2000
Location:
Posts: 714

Re: MemPlug availiable

quote:

---

Originally posted by TheOne
The MemPlugs shall have shipped out to PalmGear for a few days already...

---

__________________
Matt Nichols
[email protected]

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

Palmgear's freaky behaving webserver and it's odd responses alone scare the willies out of me... It doesn't exactly give me consumer confidence ordering from a webserver that looks like it's running on an old & shaky 286 based pc in some back room janitor closet connected to the net by rat nibbled wires.

__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Jan 2001
Location: Arlington TX
Posts: 67

PalmGear

To all that are having problems let me try and suggest a solution. Look at their address if it is on Division in Arlington Tx than keep reading if not stop now cause I have nothing to say.

I was at there place of business not to long ago, actually walked through the doors and talked to people. They have a small but nice showroom. I dont know if I can or not but if I could walk in and buy the products when I walk in. They have them displayed so I dont see why not. Then I could send it out if really needed. Just an idea to think about

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

Next time you go there, drop off a copy of RED HAT Linux..

__________________
"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Oct 2000
Location: Arlington, TX
Posts: 334

You can walk in and purchase directly. I have purchased a PPK, styli, 16Meg memory, Total Recall and some other things. The people are nice. Brian, we have a palm user group that you should check out. Check the site at
http://www.dfwpug.org. We hold meetings on the 2nd and last Tuesday of every month. The 2nd Tuesday in Arlington and the last Tuesday in the Plano/Richardson area wherever we can find a place. The Arlington location is booked thru the rest of the year, so that shouldn't change. Hope to see you there!

Rick
Co-VP
dfwpug

__________________
Rick

www.visorsolutions.com

Registered: Mar 2001
Location:
Posts: 18

I find PalmGear's response to Matt disturbing. It sounds like people have been able to walk in and purchase the 16meg module off the street. Why wouldn't they be shipping the product? Another discrepancy: When I was having my problems ignored by them, I e-mailed them to cancell my backorder for the 16meg module. They replied that it had already shipped! Havn't seen it yet. Still waiting for the 16MB, and the replacement OmniRemote (sent overnight in Feb.) No response to my e-mails on their status. Although, in PalmGear's "defense" I have received initial e-mails from no less than 4 people at PalmGear asking me how they can help me with my problem. I have told my story at least a half dozen times with no follow-up responses as to the status of my orders. This worries me, because it doesn't seem like anybody over there knows what is going on.

Registered: Jan 2001
Location: Arlington TX
Posts: 67

Rick,

I will have to check on that meeting if I can make it I will. I dont know about purchasing directly but they do have the stuff in the show room. They did not have everything out to see so I am not sure how they do that. If I find out I will let everyone know.