Registered: Jan 2001
Location:
Posts: 40

Remove VisorPhone = Lockup?

Seems every time I remove the VisorPhone from the module slot, my VDX locks up and requires a soft reset.

Anyone else experiencing this?

Thanks.

Registered: Feb 2000
Location: El Segundo,CA
Posts: 374

Are you in the phone app. when you remove it? Maybe switch to another app. then remove.

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My Treo has more memory than I do.

Registered: Jan 2001
Location:
Posts: 40

quote:

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Originally posted by j762538
Are you in the phone app. when you remove it? Maybe switch to another app. then remove.

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Registered: Dec 1999
Location: Kuala Lumpur
Posts: 247

Try one of two things:

1. If you have TrekSounds Hack on, turn it off. TrekSounds captures so many system events that sometimes it causes a system lock-up when you try to pull out a module.
2. Try turning off the VisorPhone first before unplugging it. Thing is, even if you switch to another app, the VisorPhone is actually still working in the background. Turning the phone off is the only way to ensure that it has released all hooks on the Visor's system.

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Tan Kit Hoong,
Star Publications (M) Ltd
<img src="http://thestar.com.my/tech/images/thestar_140x45.gif">

Registered: Jan 2001
Location:
Posts: 40

quote:

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Originally posted by Tan Kit Hoong
Try one of two things:

1. If you have TrekSounds Hack on, turn it off.

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Registered: Jan 2000
Location:
Posts: 16

Re: Remove VisorPhone = Lockup?

quote:

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Originally posted by SassKwatch
Seems every time I remove the VisorPhone from the module slot, my VDX locks up and requires a soft reset.

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Registered: Dec 2000
Location:
Posts: 37

I just picked up a Visorphone and I have the same problem. I also get a similar problem whenever I remove my backup module without exiting the backup program first.

My old Deluxe (the one I had before I broke the screen) never had any problems with the backup module being removed no matter what I did.

With the VisorPhone, it doesn't matter if I'm in Phone or not, or whether the phone is off or not. One time, I plugged in the VisorPhone and then unplugged it a few minutes later, without having turned it on, and it didn't lock up. But when I tried that again, it locked up again.

I have no idea if this is a Deluxe problem, a problem with only some units, or a problem only with some VisorPhones. I can tell you one thing; it's pretty darn annoying.

Add this to the cost of Data service through Cingular (required 4.95 a month plus .15 a minute - ouch) and it's pretty obvious why HandSpring hasn't sold a whole lot of these things. It's a shame, because the module is awesome in and of itself. It's just not cost effective.

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mrjoec
www.mrjoec.com

Registered: Oct 2001
Location:
Posts: 3

I also have the phone module and experienced two lockups today. It appears that if you pull the phone module out while its power is still on, the phone turns off. Reinstall, phone remains off but can be turned on manually or via the visor. The problem appears to be intermittent, probably dependent on what app the visor is currently working. While it can be annoying, it's not a serious flaw. My advice, turn off the phone before you remove the module, or at the very least wait 30+ seconds after you turn on the phone, should you decide to remove it.

Registered: Jan 2001
Location:
Posts: 40

Re: Re: Remove VisorPhone = Lockup?

quote:

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Originally posted by Steve Chrysostom

Did you ever find out the reason or the solution?
Steve

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You can have my PDA when you pry it from my cold dead hand! <g>

Registered: Feb 2001
Location:
Posts: 11

visorphone and lockup - my solution

my visor deluxe would lockup everytime i removed the visorphone. visorphone off and me outside all applications.

<deleted stuff about deleting hacks>

wrong solution. Problem still exists.

Last edited by Uday on 03-05-2002 at 03:19 PM

Registered: Feb 2002
Location:
Posts: 9

Is this an issue with all Visors, or just the older models like the deluxe? (I just got one explicitly to use with a visor phone module)

Registered: Sep 2001
Location: Wellington, New Zealand
Posts: 123

Are you guys using Launcher III or a non-default launcher?

Sometimes when I remove my Red-M Blade (Bluetooth) I get a Fatal Error. Something on the lines of "Wrong card" or whatever.

It doesn't happen everytime, but only now and then. The card lives there and is only removed when I want to use the Backup module.

Registered: Mar 2001
Location: Chicago
Posts: 31

The same thing happens to my deluxe and digital link and the ONLY programs I have on at the moment are Eudora Mail and Blazer. Hopefully we'll see a software update to correct this bug.

Registered: Nov 2001
Location: Singapore
Posts: 8

I have the VisorPhone for a week now and had this problem early on. At the time I had just installed a new address book (SuperNames) when I got a fatal error. However, I associated with removing the VisorPhone while possibly still powered - I've noticed a slight delay when you power it off to when it's actually *off* i.e. I pulled the VP out just as I was powering it off. Only a hard reset resolved the issue and I didn't put SuperNames back on. I'm using a Visor Pro and at the time didn't have any of the bundled software installed so I'm not convinced it's a software issue.

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Registered: Feb 2002
Location:
Posts: 32

I never lockup if I.....

1.) Turn off the VisorPhone
2.) Press the DateBook Button (I'm mapped to DateBook+)
3.) Remove VisorPhone

It seems if you pull it when it's in any VP modified app you crash.

Registered: Aug 2000
Location: South Carolina
Posts: 1062

Yep

This is a well-noted problem when removing many modules from the VDX, not just the phone. It is typically solved by entering an app that is mapped to one of the hard buttons, not just exiting to the launcher from the phone.

Try what bharnois says, it usually works.