Registered: Nov 1999
Location: Ann Arbor, Michigan USA
Posts: 790

From http://www.handspring.com/shipping_news.asp

> I just recieved my Visor and didn't get my serial cradle, what do I do?
>
> Some recent orders for Visors were shipped without serial cradles. All
> backlog on serial cradles will be shipped before November 30th.
>
> Will I receive my package in time for the holidays?
>
> If you are ordering Handspring products for the holidays, please be
> advised that we will meet our 4 to 6 week delivery time frame and that
> orders received before November 12th will be shipped by December
> 24th. The only exceptions will be orders which have been delayed due
> to processing issues such as invalid credit cards, or shipping
> information. We are contacting all customers with order information
> discrepancies as quickly as possible to verify your order information.
> We will continue to process and ship all orders placed after November
> 12th, but cannot guarantee that orders placed via the web or via the
> phone after that date will be received by December 24th.
>

Registered: Nov 1999
Location: Ann Arbor, Michigan USA
Posts: 790

Another update today:

> Order Status
>
>Updated: December 1, 1999
>
>General Status
>
>All recent orders are now being processed within our six week
>timeframe. There are some special cases listed below.
>
>
>
>Special Circumstances
>
>Invalid Information with Order: If the information submitted with the
>order is incorrect, such as invalid credit cards or shipping information,
>your order may be delayed in order for us to contact you and correct
>the information.
>
>Custom Cases: The custom cases have not yet shipped. We expect
>shipment of these to begin mid-December.
>
>Canadian orders: All Canadian orders with valid information have
>shipped. You will be contacted if your order didn't ship because of
>credit card problems or other order information issues. We will no
>longer be taking Canadian orders until we begin shipping
>internationally early next year.
>
>Missing Serial Cradles: Some recent Visor serial bundles were
>shipped without serial cradles. We have begun shipping these backlog
>orders and will have completed shipments by Monday, December 6th.
>
>Early Orders (Sept. 14th - Oct 20th): We are still working through
>some early orders that have not yet shipped. We will contact you if we
>need clarification on your order. We realize that this delay puts you
>beyond the initial 4-6 week commitment. We apologize for this
>inconvenience.
>
>Holiday Orders: If you are ordering Handspring products for the
>holidays, please be advised that we will meet our 4 to 6 week delivery
>time frame and that orders received before November 12th will be
>shipped by December 24th. The only exceptions will be orders that
>have been delayed due to processing issues such as invalid credit
>cards, or shipping information. We are contacting all customers with
>order information discrepancies as quickly as possible to verify your
>order information. We will continue to process and ship all orders
>place after November 12th, but cannot guarantee that orders placed
>via the web or via the phone after that date will be received by
>December 24th.


[This message has been edited by PDAENVY (edited 12-02-1999).]