Registered: Mar 2000
Location: New Jersey
Posts: 27

Hello! I am new to this NG, but have been reading it for about 2 weeks now. After hearing all the negative things about the customer service at HS, I was wondering if it is better/easier to order from the website or calling the 800 number? Any help would be appreciated.

Thanks!

Registered: Feb 2000
Location: NY, USA
Posts: 19

I was informed that when you order it though the 800 #, they just go to the website and type in the stuff....exactly the same as if you ordered it on the website your self

Registered: Feb 2000
Location:
Posts: 1571

The system is interconnected and so takes the same exact time. I would recommend taht you place your order yourself so as to avoid any errors etc.

Registered: Mar 2000
Location: New Jersey
Posts: 27

Ahhhh.......so then I might as well just place the order online. I just thought maybe the might have a "better" time tracking it via the sales people. Thanks for the quick response.

Registered: Oct 1999
Location: East Lansing, MI, USA
Posts: 126

Yes post on the web and then triple check for errors. It took them 4 months to find out that there was an error in my order and send me a letter saying so. By then I had reordered and gotten another in a matter of days.