Registered: Nov 2001
Location:
Posts: 2

Visor Deluxe/Serial Cable from Avantgo

Help!

I have been trying in vain to get help from Avantgo on support for the cable they sold me by Sundail from my LG V111 phone.

My provider is Verizon Wireless, and I have followed the directions from Avantogo (Sundial) and all I get on my phone is the "---Hands Free---" message and then the Visor say "modem not found".

Has anyone else gotten their LG V111 phone to talk to a Visor Deluxe?

Registered: Apr 2001
Location: California
Posts: 27

You may have to go to Verizon on this one. I have not heard of it. The instuctions provided by AvantGo/Sundial/thesupplynet are standard connection iunstuctions. It sounds like there is a more advanced issue here (your phone thinks it is going into hands free mode when the modem tries to connect. Verizon support should be versed in this area. Give them a try.

Registered: Nov 2001
Location:
Posts: 2

Well I was not trying to make my original post too long. However my first call was to Verizon, we tried several things, they sent me to Handspring who said "it's not our cable or software, sorry" who sent me back to Avantgo, who sent me to Sundail who said "Sorry we do not have a help desk for this sort of thing"....

It's been a support nightmare...

I agree that the phone saying "--Hand Free--" is most likely not the message I want. If I ever get someone from Avantgo to call me instead of e-mailing me the same question over and over again, I might make headway

Thanks for your help though...

Registered: Apr 2001
Location: California
Posts: 27

I hate to send you some place else, but I would try www.thesupplynet.com since the cable is made by them and resold through AvantGo. They may have a better grasp at what is going on. Just a thought.