SciJohn
Member

Registered: Jan 2001
Location:
Posts: 16 |
Part of my job is to coordinate support for my division's 300+ computers and peripherals.
When I first brought it in to our desktop support department, I met with a lot of scepticism. "Whatdya need that for? It's just a glorified daytimer."
Then I showed them how quickly I could retrieve info on a pc that was on their desk waiting to be repaired.
Using my HanDbase equipment database that I built.
I answered, "Here's the serial #, Make, model, cpu, RAM, HD size, when it was purchased, who uses it, where the user is located, their extension number, how many times it's been called in for service what the problems were, who worked on it, when it was returned to the user."
I even showed them a floor plan I scanned in and uploaded so that they would return it to the right room."
Then I said, "Now, if you had one of these, I could beam all of that information to your PDA but that's OK, I'll print it all out for you." I aimed it at their Ir enabled printer and watched their mouths drop as the printer spit it out.
Show me a daytimer that can do that!
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