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Who's had a "Problem Edge"

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Have you had any problems with your Edge?
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Yes 33 53.23%
No 29 46.77%
Total: 62 votes 100%
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Topic: Who's had a "Problem Edge"    Pages (4): « 1 2 3 [4]
septimus
VisorCentral Staff

Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

Unhappy She's hot, but...

Just got my Blue Edge last night. BEE-Utiful, everything is perfect, except that a full 2 rows of pixels are missing on the left side. Just WHOOSH, gone. Actually, never there. Sending me a new one....

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septimus is offline Old Post 06-15-2001 02:14 PM
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Calpchen
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Registered: Dec 1999
Location:
Posts: 30

Everything works great on my Edge, except...

When I first got it, I had some Fatal Exception errors on startup, but a hard reset took care of that. I guess it was a result of a nearly drained battery at shipment.

My problem right now is that the backlight still doesn't work, even after two hard resets. I'll be getting the replacement in the mail soon, so... Knock on wood.

-calp

Calpchen is offline Old Post 06-21-2001 04:32 PM
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namja
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Registered: Feb 2001
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Posts: 268

quote:
Originally posted by Calpchen
When I first got it, I had some Fatal Exception errors on startup, but a hard reset took care of that. I guess it was a result of a nearly drained battery at shipment.


I just got a call from a friend in Cali. She got the Visor Edge a month ago for birthday / graduation from med school. She got the Fatal Exception error. She did a hard reset, but as soon as the Palm Computing screen comes out, she'd get another Fatal Exception error.



Told her to call Handspring for a replacement unit.

namja is offline Old Post 06-21-2001 04:42 PM
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Calpchen
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Registered: Dec 1999
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Posts: 30

That's exactly what happened to mine, what with the Fatal Exception on the Palm Computer intro screen. However, after a hard reset, it sorta freezed up in this "off" mode where it wouldn't turn on nor would it charge. Then after a few minutes, I tried a hard reset again and it everything worked again... except for the backlight.

-calp

Calpchen is offline Old Post 06-21-2001 04:48 PM
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Calpchen
Member

Registered: Dec 1999
Location:
Posts: 30

Exclamation New Poll Up!

If you've had a problem with your Visor Edge, please go to the new poll and indicate what batch your Edge came from: Mexico, Malaysia, or somewhere else.

Let's see if we can correlate problems to assembly location.

Thanks for the support.

-calp

Calpchen is offline Old Post 06-21-2001 04:51 PM
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Toby
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Registered: Jul 2000
Location:
Posts: 3034

Re: New Poll Up!

quote:
Originally posted by Calpchen
If you've had a problem with your Visor Edge, please go to the new poll and indicate what batch your Edge came from: Mexico, Malaysia, or somewhere else.

Let's see if we can correlate problems to assembly location.



Location of purchase might also be valuable information.

Toby is offline Old Post 06-21-2001 05:42 PM
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linuxppcguy
Member

Registered: Jul 2000
Location: Beverly, MA
Posts: 125

Just got today, no problems on first inspection

I just received my Visor Edge in the mail today. Upon removing it from the box, I noticed no obvious cosmetic issues. I hooked up the cradle to the power supply, and began charging. The Edge turned itself on when the power was plugged in, and on startup everything looked normal. I was able to continue setup. The digitizer seems to be working fine. I did a restore of my old Visor data, and that went well too.

Thus far, after approximately 1 hour of charging and light use, I have seen no problems. Right now it's charging up in the cradle (at 30%).

I'll let you all know if I have any problems with it.

BTW This one was manufactured in Mexico.

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linuxppcguy is offline Old Post 06-28-2001 06:52 PM
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linuxppcguy
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Registered: Jul 2000
Location: Beverly, MA
Posts: 125

Re: Just got today, no problems on first inspection

quote:
Originally posted by linuxppcguy

I'll let you all know if I have any problems with it.

BTW This one was manufactured in Mexico.



Well, another hour later, and I thought to check the backlight.

Sure enough, the backlight does not work. Called up Handspring tech support, and after they made *absolutely sure* that it really wasn't working, they promised to send a new one out right away.

Other than the backlight, I haven't noticed any other problems with the Edge... I didn't use the backlight a whole lot on my Visor Deluxe anyway, but when I want to use it, I *really* want to use it... so I figure it's something to be fixed.

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linuxppcguy is offline Old Post 06-28-2001 07:57 PM
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