Registered: Jul 2000
Location: Georgia
Posts: 79

I turn on my prism and i get a fatal alert that says
MemoryMgr.c,Line:4359,
Free handle

any one have a clue as to what this means??
Help me please!

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Registered: Sep 2000
Location:
Posts: 142

Fatal Error

I have encountered this error message in the past on my VDX and VPL. Some SW that you installed recently must have caused it to happen. To get rid of it, I had to hard-reset the visor and I am glad that I purchased the Backup Module.

Registered: Dec 2000
Location: Petersburg, AK
Posts: 131

fatal error

So, I just upgraded from a deluxe to a prism and tried to use my backup module to transfer my data. I now have a fatal error (memorymgr.c, Line:4359, Free handle) on my prism and no hard reset will correct the problem. (I have tried with and without backup module)

HELP!!!

Another intersting note is that with this fatal error message - I cannot turn my prism off and there is no simply pulling out the batteries!

Registered: Aug 2000
Location:
Posts: 28

Fatal Error

Each time I turn my Visor Pro on, I get an error message.

"MemoryMgr.c,Line:4359, Free Handle"

I have to reset, manually, to get the machine to work. If I turn the thing off for even a second, I get the same error message.

I have tried System Reset twice with no resolution.

I have tried Hard Reset three times with no resolution.

Here is my most recent sync log:

HotSync operation started 01/13/03 09:38:06
InstallBuddy, copyright (c) Alexander Hinds, 1998. ALL RIGHTS RESERVED
Version: 1.54
- Installed Araiguma_Ruler.PRC
- Installed TodayDB.PRC
- Installed Folders.PRC
- Installed Letters.PRC
- Installed X-Master.PRC
- Installed Vindigo.PRC
- Installed VSync.PRC
- Installed Remind_Me.PRC
- Installed Palm.PRC
- Installed Pocket_PC_2002.PRC
- Installed Windows_XP.PRC
- Installed AutoUpdate.PRC
- Installed AvantGo.PRC
- Installed CASLrt.PRC
- Installed Cribbage.PRC
- Installed DocAlert.PRC
- Installed VindigoPrefs.PRC
- Installed PDATCDLib.PRC
- Installed KidCard.PRC
- Installed KidDose.PRC
- Installed Kidometer.PRC
- Installed KidNorms.PRC
- Installed Keyboard.PRC
- Installed CSV_Manager_Lite.PRC
- Installed MobileLink.PRC
- Installed Mapopolis.PRC
- Installed PalmPrint.PRC
- Installed Shots_2002.PRC
- Installed STAT_Growth_Charts.PRC
- Installed PDATAdvUtilsLib.PRC
- Installed Graffiti.PRC
- Installed ePocrates.PRC
- Installed MedCalc_en.PRC
- Installed libaupd.PRC
- Installed libmal.PRC
- Installed MSDW.PRC
- Installed MathLib.PRC
- Installed NSBRuntime.PRC
- Installed Graffiti_ShortCuts_.PRC
- Installed MSMount.PRC
- Installed AvGoPimPod1.PRC
- Installed Net_Prefs.PRC
- Installed Saved_Preferences.PRC
- Installed Bkgammon.PRC
- Installed CetusGPS.PRC
- Installed MapCompanion.PRC
- Installed NAVComp.PRC
- Installed SWNatives.PRC
- Installed SuperWaba.PRC
- Installed BigClock.PRC
- Installed NSBSystemLib.PRC
- Installed PDRres.PRC
- Installed PDR.PRC
- Installed MobiBook.PRC
- Installed R.PDB
- Installed StateOfMapopolis.PDB
- Installed StateDatabaseMapopolis.PDB
- Installed AvGoPref.PDB
- Installed AvGoVersion.PDB
- Installed AvGoAuthMQ.PDB
- Installed RMDB.PDB
- Installed Johnson_-_Harper_PAR.PDB
- Installed Hanisch_-_Harper_PAR.PDB
- Installed Franzen_-_Harper_PAR.PDB
- Installed VindigoActivation.PDB
- Installed AR.PDB
- Installed AvGoChanMQ.PDB
- Installed The_�.PDB
- Installed Financial_Time�_PAR.PDB
- Installed TodayDB-JLTD.PDB
- Installed Area_Geocaches.PDB
- Installed DocAlertDB.PDB
- Installed CityTimeDB.PDB
- Installed Datebk3HDB.PDB
- Installed HSAdvCalcDB.PDB
- Installed LauncherDB.PDB
- Installed ConnectionDB.PDB
- Installed NetworkDB.PDB
- Installed MedCalcDB.PDB
- Installed DrefCommon.PDB
- Installed KidometerDB.PDB
- Installed PrescLst.PDB
- Installed ManualIm.PDB
- Installed Th�.PDB
- Installed VindigoAnon.PDB
- Installed HandEra_.PDB
- Installed Bully.PDB
- Installed DrugList.PDB
- Installed VindigoChannels.PDB
- Installed VindigoLastSync.PDB
- Installed MedCalcInfusDB.PDB
- Installed VindigoSubscriptions.PDB
- Installed Marker_DB.PDB
- Installed VindigoUser.PDB
- Installed HeightF.PDB
- Installed HeightM.PDB
- Installed CBC.PDB
- Installed Development.PDB
- Installed EKG.PDB
- Installed OFCF.PDB
- Installed OFCM.PDB
- Installed Nutrition.PDB
- Installed Vitals.PDB
- Installed WeightF.PDB
- Installed WeightM.PDB
- Installed MSDW_AppList.PDB
- Installed ASH02Itinerary_PAR.PDB
- Installed AvGoMUrlMQ.PDB
- Installed AvGoNtShMQ.PDB
- Installed VindigoNewChannels.PDB
- Installed Keyboard_Options.PDB
- Installed AvGoTeMpMQ.PDB
- Installed VindigoComments.PDB
- Installed ACdoses.PDB
- Installed abbreviations-nc-2.PDB
- Installed 0_Financial_Tim_PAR.PDB
- Installed VSyncPatches.PDB
- Installed DocAlert2DB.PDB
- Installed DocMemoDB.PDB
- Installed scheck-nc-2.PDB
- Installed AddressCitiesDB.PDB
- Installed CitiesDB.PDB
- Installed classes-nc-2.PDB
- Installed clinical-nc-2.PDB
- Installed AddressCompaniesDB.PDB
- Installed AddressCountriesDB.PDB
- Installed AvGoUID.PDB
- Installed AvGoDeviceInfo.PDB
- Installed BigClock_data.PDB
- Installed MBlnSyncMods.PDB
- Installed MBln-MRIndex.PDB
- Installed MBlnDeviceInfo.PDB
- Installed MapopolisMap031055.PDB
- Installed druginteractions-nc-2.PDB
- Installed drugs-nc-2.PDB
- Installed formabbreviations-nc-2.PDB
- Installed formularies-nc-2.PDB
- Installed groupid-nc-2.PDB
- Installed AUpdDeviceInfo.PDB
- Installed lasths-nc-2.PDB
- Installed psysLaunchDB.PDB
- Installed cfg-nc-2.PDB
- Installed notes-nc-2.PDB
- Installed plans-nc-2.PDB
- Installed prostrings-nc-2.PDB
- Installed AvGoRecent.PDB
- Installed System_MIDI_Sounds.PDB
- Installed AddressStatesDB.PDB
- Installed strings-nc-2.PDB
- Installed AddressTitlesDB.PDB
- Installed AUpdUserConfig.PDB
- Installed MBlnUserConfig.PDB
- Installed MBlnProfile.PDB
- Installed utilities-nc-2.PDB
- Installed VendorsDB.PDB
- Installed BckgSitu.PDB
- Installed Companion_NMEA_DB.PDB
- Installed MagellanDB01001003100055037000.PDB
- Installed Companion_Routes.PDB
- Installed Companion_Tracklog.PDB
- Installed Companion_Waypoints.PDB
- Installed SuperWaba!.PDB
- Installed ScrWt.PDB
- Installed ScrInfo.PDB
- Installed Alarmlist.PDB
- Installed Track1.PDB
- Installed PDRwhtsnw.PDB
- Installed PDRadver.PDB
- Installed PDRalerts.PDB
- Installed PDRcateg.PDB
- Installed PDRintD.PDB
- Installed PDRintF.PDB
- Installed PDRintL.PDB
- Installed PDRintP.PDB
- Installed PDRkwds.PDB
- Installed PDRmono.PDB
- Installed PDRnotes.PDB
- Installed PDRstat.PDB
- Installed AvGoTimeMQ.PDB
- Installed MobipocketCommonRez.PDB
- Installed MobipocketCommonImages.PDB
- Installed Mobipocket_Help.PDB
- Installed Area_Geocaches_PAR.PDB
- Installed MobiSysLib.PDB
- Installed MBP_global_configuration.PDB
- Installed wisconsin_PAR.PDB
- Installed Green_Bay_PAR.PDB
- Installed Mobipocket_Help_PAR.PDB
- Installed �.PDB
- Installed PAR.PDB
- Installed 00�.PDB
- Installed Financial_Ti�.PDB
Free RAM: 3501308, Total RAM: 16777216
OK InstallBuddy
InstallBuddy, copyright (c) Alexander Hinds, 1998. ALL RIGHTS RESERVED
Version: 1.54
Free RAM: 3501308, Total RAM: 16777216
OK InstallBuddy
OK Memo Pad
OK Date Book
OK Address Book
OK To Do List
OK AvantGo Connect
--mobilePDR: Starting update 01/13/03 10:12:55
--mobilePDR: Conduit version: 32 01/13/03 10:12:55
--mobilePDR: Notes backed up successfully 01/13/03 10:12:55
--mobilePDR: User credentials not supplied 01/13/03 10:12:55
--mobilePDR: Preparing logging data failed 01/13/03 10:21:06
OK VindigoLink
InstallBuddy, copyright (c) Alexander Hinds, 1998. ALL RIGHTS RESERVED
Version: 1.54
Free RAM: 3090116, Total RAM: 16777216
OK InstallBuddy
BackupBuddy: starting 01/13/03 10:21:34
BackupBuddy: copyright (c) BackupBuddy Software, LLC, 2000.
ALL RIGHTS RESERVED
Version: 1.40
Backup directory set to: C:\Program Files\Handspring\HarperJ0\Backup\
BackupBuddy detected a restore. Updated file information on desktop PC.
* Unsaved Preferences: excluded from backup
Orphaned files being archived from Backup to Archived_Files
OK BackupBuddy
HotSync operation complete 01/13/03 10:21:39

I am getting no help from Handspring, and I am worried that I might have to buy a new PDA. I would appreciate any advice, especially any that would prevent me from tossing this unit.

Registered: Apr 2000
Location: San Jose, CA
Posts: 118

A few things to check:
1) stuff between the screen and the frame - screen protector, dirt.
2) all buttons working?

These two factors prevent Hard Reset. Or it could be a bad digitizer

Registered: Aug 2000
Location:
Posts: 28

I have had some problems with a couple of the buttons sticking.

I found that I can get function if I do a System reset, but then NOT do the soft reset after the system reset to restore beam receive. If I do the second reset, the error resumes.

I wonder if its time to move on to a new PDA?

Anyone have any experience with Sony's products?

Registered: Apr 2000
Location: San Jose, CA
Posts: 118

A System Reset restarts the OS without extension programs, such as IR. If you have problems only after a Soft Reset, an extension program is 100% causing your problems.

This happened to me before. I solved it by:
1) Make backups then Hard Reset
2) Move all files out of the Backup directory on the PC, then HotSync. Check if OK.
3) Copy files back to the Backup directory in small groups, then HotSync. Check if OK.
4) Repeat (3) until the problem re-appears.

I got to group R-S-T before I found my suspects: RaceFever or SpaceTrader.

No need to spend money on another PDA!