Registered: Apr 2002
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Posts: 8

Update of Eyemodule2 software Bad for me

I own the eyemodule2 camera.
It has been working just fine, until I updated both the software for the hard drive and then for the Visor.
Now I can't transfer the movies I've created from my Visor to my desktop hard drive and have them be in Quicktime format.

When I check the conduit, there is no box to be checked that states it will do such a thing, as with the original software offered. The box that is there only states that it will send the files from the Visor over to the desktop. Nothing about converting to a JPEG or Quicktime file.

I have written Handspring two times, and two times I got help for software I either don't have a problem with or don't even own. I've written a third time, but no response as of yet.

So now all I have are <.ido> files, which nothing I can find on the web offers to convert to something I can work with.

Has anyone come across this odd ball problem?

I really want my camera to work. Next step I see is holding my breath, deleting all software from desktop and Visor and reinstalling everything new and hoping backed up files can be installed again on Visor and then transferred onto desktop for viewing properly.

Thanks in advance for any ideas, information and help!

Macgirl

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Registered: Apr 2002
Location: New York City
Posts: 234

I had the same problem

Hey,

I had the same problem. Let me see if I can help. When it happened to me I would delete the .ido file and resync to see if it would help...it was a gamble until I fixed the problem all together. Increase the memory of the hotsync manager and the conduit manager. Also eyemodule 2 doesn't support quicktime 5 or higher. Did you ever have movies downloaded successfully? Cause what happened to me is that they started to download in the beginning and then stopped, but they do it fine now. Now you have me thinking I'm going to check tonight. Last time I checked it worked. I just don't do movies anymore they are too big with my prism that I just don't do it anymore. It's definately a memory problem.

Hope that worked

visorprismman

Registered: Apr 2002
Location:
Posts: 8

Visorprismman,

Oh yes, I've allocated an incredible amount of memory to everything. But nothing really helps.

It's not that it will not get over to my desktop, it is that when it comes over onto my desktop it is in that <.ido> file format and then just sits there. No way to view it.

Yes, I have had movies download and convert successfully. Lots in fact. All only 5 sec long, but still they converted over and I was able to view them and use them.

It's the conduit it's self that has also changed. The wording changed.

Oh, I just checked to see what version of Quicktime I have, and I have 5.01
Hummm, well guess I could try to install an older version of it. Hopefully that's not going to cause even more problems else where.
I'll try that now and see what happens.

Thanks so much for the information. Really glad to hear, but sorry of course, that someone else has dealt with this problem.

Macgirl

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Registered: Apr 2002
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Not fair!

Well, reinstalled the Eyemodule software on my old Mac, and was able to download the movie in the Quicktime format as normal.

Then I deleted the software on the Visor and reinstalled it. I'm getting the same thing.
I made a new movie, downloaded it onto my new Mac, and it's still staying put as an <.ido> and not converting at all.

So far I am unable to have the older version of QT on my new computer, everyone I've talked to does not recommend me going backwards, I've got a really fast and new computer.

I was hoping to break down my old Mac, now it looks as if I will need to have it around, taking up space, only for the back up of my Eyemodule2!

So not fair.

Thanks for your input VisorprismMan!


Macgirl

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Registered: Apr 2002
Location: New York City
Posts: 234

Eyemodule 2 Woes

Hey,

What operating system is on the new mac? There is a way to have two system folders on your mac lets say that you have one of the newer 9.xx systems on your new mac...you can easily put 8.5 on the same computer and with startup disk you can have the computer boot up in 8.5. Then you can load your movies and switch back. Cause 8.5 has quicktime 4. That's one thing I can think of you doing.

Take Care

Visorprismman

Registered: Apr 2002
Location:
Posts: 8

MerryGoRound

Hi,

You are talking about partitioning my hard drive, right?
I've been talked into doing that and talked out of doing that. So I'm not sure what to do.

But I had tried to install Quicktime from my 8.5 CD and this computer would not even read it. So I'm not to sure how I would be able to install it, if this G4 can't read the disk it's on. I did also find a copy of QT 4 on one of my MacAddict CD's. But I'm just not sure I want to dedicate any portion of my hard drive to just be used by my Visor's camera. That seems nuts.

Although it's also nuts to be having to hang on to my 7200 for the same reason. But it looks like that's what I'm going to have to do, at least until Handspring can give me some real help. And with all the negative things being said about them folding and what ever else is really going on, I'm afraid I'm going to be left in the lurch with this problem.

I contacted the ADCsee folks, and they told me that their software has nothing to do with the change over from the .ido file to Quicktime. So that's out. Only folks left with any answers are the Eyemodule people and now they belong to Handspring. So I'm back to where I started, so I thought I'd send them yet another e-mail, making this my 4th try on the same subject. And hope someone is able to give me a real answer this time.
I don't know what else to do.

I don't know anyone else with the Eyemodule2 and a G4

Thanks again for your input on this!

Macgirl

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Girls with Macs Rule!

Registered: Apr 2002
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Posts: 234

Not Partition

Hey,

You have a G4 how lucky you are! I have a sage Imac and a powerbook G3. The Imac has Os 9.0 and the Powerbook has Os X. What my point is is that you don't need to partition your hard drive. 8.5 cd won't work for a G4 but a 9.0 cd will. You have Os X? If so do you have a classic environment as well? If not look on Apple.com see how to have two system folders on one hard drive not a partition. Then you will use startup disc to have your computer start up from a different system folder. That's all. What programs are you using that need Quicktime 5? You can easily downgrade the operating system with Quicktime 4 if you're not using Quicktime 5. If there is ever a newer upgrade for the eyemodule 2 let me know. By the way what Visor do you have? .

See Yah!!!

Registered: Apr 2002
Location:
Posts: 8

Hello,

Yes, I am "lucky." Only lived with a bad motherboard in a 7200 for 7 years! Believe me, I earned this baby!

Let me see if I understand your idea: Is it to have me start up my computer using a 9 CD? Actually, all I have on hand would be a 8.6 CD. And then somehow have another version of QT on it or my hard drive?
Or do you mean, actually installing another System Folder on to this 60 gig? And then going from there, booting up and so forth?

Either one sounds interesting. Would never have thought of either one. But it sounds interesting enough to try out.

I really have no idea what uses QT 5 on this Mac. I was just assuming that a newer and faster Mac would need the software it came with.

I have X with Classic mode on this G4, that is how it came.

I use a Prism, very happy with it too!

MacGirl

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Registered: Apr 2002
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eyemodule2 Software Update

Hello again,

I just wanted to update on my problem here.

I have not done anything to my G4's hard drive as of yet.
I have been downloading my movies onto my old 7200 Mac and then networking them over to the G4.
The G4 will take the still shots but still no movies.

So indeed it must be that the eyemodule2 software, is not compatible with QuickTime 5, on a Mac computer.

I am still unsure what to do about my problem here, I do want to get rid of the 7200 once I replace some other products I have still working off of it. Since I still have some time before they are all replaced, I'll keep uploading and downloading my movies. But I have to come up with a working solution to this problem eventually.

So any more insights are very appreciated.

Thanks once again!
MacGirl

Registered: Dec 2002
Location: Canada
Posts: 6

...with a search I was able to recover this thread.

Seems like we have similar configurations MacGirl, I'm toying with an Eyemodule 2 and a G4 as well. Everything works fine except I'm experiencing the same problem of .ido's not converting to .mov's. I have Quicktime 6 on my system and I'd hate to think downgrading would be the only route. Have you found any other solutions to the .ido dilema MacGirl? A conduit update by Handspring/Eyemodule to resolve the Quicktime issue is obviously not going to happen.

-Mike

Registered: Apr 2002
Location: New York City
Posts: 234

Update...

Hey MacGirl,

Here is the solution...I found out after tinkering for awhile. Quicktime player has to be running in order for the .ido conversion to take place. I have quicktime 5 on my machine and it works fine. If you have a later version I don't think it matters because they are backwards compatible. So far I am able to convert pictures and movies to my mac with no problem.

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Registered: Dec 2002
Location: Canada
Posts: 6

visorprismman,

My configuration is similar to MacGirl's - G4/OS 9.x, Quicktime 6, w/ Eyemodule 2 etc...
and I'm experiencing the same problems.

Having Quicktime 6 launched doesn't assist the conversion.
Video files still just copy over remaining as .ido's.

-Mike

Registered: Apr 2002
Location: New York City
Posts: 234

What does it say in the log?

Hey,

I have to check what version of quicktime I have cause I might have put my foot in my mouth. Sorry for the confusion...The main problem here is the version of Quicktime. If you have an old sytem handy you are allowed to install a system in another folder on your hard drive and use start up disk to pick which system folder the Mac should start up with. Look at the apple documentation on startup disk control panel. I hope this helps...The eyemodule problem is one reason why I will not move to 10.2.

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Registered: Dec 2002
Location: Canada
Posts: 6

>What does it say in the log?

The target file copies over fine. It just transfers over without conversion with an .ido extension.


No need for an apology visorprismman, any effort is appreciated
I have multiple drives in my tower and I may consider installing another system folder to access an older version of Quicktime. I got the Eyemodule 2 for my fiance to toy around with. It's a fun accessory and she's enjoying it however just a little disappointed with the video clip dilemma.

The conduit needs an update but unfortunately we won't see that happen.

Thanks visorprismman & Happy New Year

-Mike

Registered: Apr 2002
Location: New York City
Posts: 234

What system is on your Mac?

Hey Thirdeyevision,

What system are you using? Have you moved on to 10.2? I'm thinking about making the switch. All the new software is for 10.2 and my Mac Addict Cd's are getting dusty ;-). If all the conduits work I'll switch. If not I can just boot up on a different system folder to use my eyemodule.

Thanks for the happy new year wish.

P.S. If you use outlook express for mac and the expense application on your palm and would like to sync the outlook to your palm or the expense application to your mac go to this link http://www.queuesoft.jp/download-e.html .

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Cheers

Last edited by visorprismman on 01-02-2003 at 02:32 AM

Registered: Dec 2002
Location: Canada
Posts: 6

Thanks for the link visorprismman

Hey visorprismman,

My fiance and I both sync our Edge's on my tower at home where I'm still running in 9.1. I'm running X.1 on my iBook but haven't tried Palm Desktop 4 on it yet. I'm curious about iSync's role but need X.2 in order to test it out.

I imagine my transition should be fairly smooth - the only none base-conduits I require are for AvantGo and of coarse the Eyemodule. The later is obviously a problem but I'm not sure if AvantGo will be an issue?

Thanks again for the link
Maybe if we're lucky someone will take the initiative and update the Eyemodule conduit

Registered: Apr 2002
Location:
Posts: 8

I'm back with my eyemodule2.

Well, it's been a while...but I never did get things moving. I ended up having horrible problems with my computer. For 6 months I suffered and finally AppleCare came to my house and replaced the bad logic board and modem that had been beating up my life and my Mac.

So I thought, well maybe that had been, at least part of the problem with my Visor's eyemodule2, not being able to work right.
But no such luck.

I am now back to square one. I have a 2 gig hard drive installed in my G4. It is there for the use of transfering Visor movies from Prism to hard drive. But it doesn't. I have an old version of Quicktime - 4.1.2 (MacAddict CD#49), running. I've tried hotsyncing with it open as suggested above. Nothing. All that gets on the hard drive is the .ido file.
I've even allocated more memory to the HotScyn and Conduit Manager. Zippo. Nothing. Nada.

Everything else gets backup just fine.

Oh I just don't understand why they are still selling the camera, but haven't bothered to offer up a way to use it with the newer systems! At least with us Mac kiddies. It's just a great little peice of equipment!

So sad....still.
MacGirl

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Registered: Apr 2002
Location: New York City
Posts: 234

Problems

MacGirl,

Couple of more things to try...

1. Download a demo of Virtual PC or get it from a MacAddict CD. Install palm desktop and the eyemodule software. Disable all other conduits except the eyemodule one and sync. It's a possibility that this may work. Give it a try.

2. If you have an expansion card adaptor for your prism and a reader for your computer, you can use eyesplit which handles the .ido file conversion on board. What this software does is it copies individual movies onto the card and converts movies when you copy them over to the card. The only drawback is that your PC needs to be able to read the expansion card. You can get the software here http://www.palmgear.com/software/sh...mp;prodID=16306.

3. This one is good. Palm Os emulator or POSE can emulate expansion cards. So all you have to do is make sure that all of the eyemodule2 databases are loaded onto it and load eyesplit on it. Then export the movies onto the memory card and they will be in quicktime format in the folder that you specified to be the memory card. It sounds confusing just look into it.

4. Forgot the eyemodule2 and get an external digital camera. They are cheap now and you won't have the same headaches over compatibility that you do right now. I have to do the same my other digital camera besides the eyemodule 2 is my Apple Quicktake 150 the only thing that I can use to export the photos is an old Powerbook that I have.

That's it for now...

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Registered: Apr 2002
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Thanks Visorprismman.

I am a photographer and since my Mac is now working as it should have been the day i brought it home from the store, I can move on and upgrade myself to the Nikon camera I've had my eye on for some time now.

The eyemodule2 was just a fun little item to have around. Nothing serious. But it was nice to have and use as a visual note for an idea. I have been trying to keep it going because it worked out so well as "my little helper."

I have sitting here my old PowerMac 7200. Which for all the years that I have owned and was using it, was a BIG trouble maker. But now it might just be redeeming it's self. When I use it with my Prism, all the movies get on the hard drive as they always did do. So since I can't sell it, and it's too cumbersome to use as a fishtank...I might just set it up for use with my eyemodule2. And now that the logic board is new in the G4, maybe the networking between the two computers will work, finally. Which will save me a lot of time as well.
I was really hoping to be able to use everything on this new machine, and put the old one in a box, but the powers that be will not let me.

I might check into your suggestion #3. But I can tell you, that after 6 months of troubleshooting this G4, I don't feel much like doing anymore of it, of any kind. Other than the little odds and ends that always happen when owning and using a computer.
And I know, or I feel it, that once I get my little hands around the digital Nikon I want, I won't even think much more about the little eyemodule2.

But it's still very sad that they just let it fall into space. It's a good little guy and deserved much more respect than what it got. :0(

I'll post you, and let you know my outcome.

Thanks again!
MacGirl

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Registered: Mar 2002
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Same conflict on Win 98 system w/ QT 5

It's not just a MAC disadvantage, definitely Eyemodule 2 problem for all. When I tried to install EM2 for my newly acquired Prism last night, install would not work for movies at all due to Quicktime version conflict (EMS wanting to install QT4 and QT5 already there). And if you consider the install option to delete QT5 to proceed with EM2 install, you get warnings that you could of course affect other apps. Doesn't seem worth the hassle of experimenting and fouling up elsewhere. Really a shame that Handspring won't bother with a fix for this.