Registered: Dec 2000
Location: East Coast, USA
Posts: 134

you are confused to my meaning of pebcak?

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all around good guy

brandon
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Registered: Dec 2000
Location: East Coast, USA
Posts: 134

and df = dumb freakin' ________

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all around good guy

brandon
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Registered: Feb 2001
Location: Indianapolis
Posts: 19

Not Pebcak

I know pebcak..... it's

RTFM

I didn't get.

Lars R. Noldan

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The difficult we do as a matter of routine. The impossible takes only slightly longer.
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Registered: Dec 2000
Location: East Coast, USA
Posts: 134

oh

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all around good guy

brandon
drop me a line

Registered: Jul 2000
Location: Pleasanton, CA
Posts: 253

Re: Not Pebcak

quote:

---

Originally posted by Lnoldan
RTFM

I didn't get.

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As a former techincal writer, I can answer this one...

"Read The Freaking Manual".

(word substitution made for use in a "family" environment)

Sigh, no one ever reads the manuals...

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"When I am Empress...Heads will roll!"
Queen of Parts

Registered: Aug 2000
Location: Minneapolis, MN
Posts: 217

Don't show them, teach them.

quote:

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Originally posted by homer


Ugh! I hate those people. These are the people that come to ask you how to do something like "how do i send an attachement in my email" I start to show them and they go "wait...wait...let me write this down!"

It's a TWO STEP PROCESS! JUST PAY ATTENTION!

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Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

Re: Don't show them, teach them.

quote:

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Originally posted by Jupe


I've been there, very frustrating. However....

I find that it is easier and less frustrating for me if I show them but they are more likely to learn if I talk them through it, letting them drive.

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When I was out of the office on a call, the senior tech would take over for me, his favorite thing was to have the users get out their manual and as he would call it (to us), "Let's have story time..", he would have them read along with him in the manual, page by page till they could solve their own problems, i.e. "now turn to page 1, read the first paragraph, etc..", he had a twisted sense of humor.. The funny thing is people thought he was wonderful and had no idea what his real intentions were.. I always got a chuckle out of that..

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"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Mar 2001
Location:
Posts: 10

yeah

I know exactly how you mean: Helping someone over the phone for hours when it would take you only a couple minutes if you could only BE there. :P It's all about patience!!

Registered: Oct 2000
Location:
Posts: 27

I got one too...

I'm not even an "official" computer support tech at my company but since I can successfully navigate W95/98/NT and OS8/9, I get asked how to do all those simple things like:

1. how to change your background/wallpaper (don't people even use the right mouse button?)
2. how to connect to the network drive
3. how to attach files to e-mail (and yes, they write it on post-its!)

And then there are those users that don't understand that your NT login is different than a security login for an application.

My pet peave however is users who put all their documents in one folder on the desktop, no matter what application and then tell me they lost their file. There is always an amalgamation of Word, Excel, e-mail attachments, pdf, and text files all in one folder which they insist on viewing by the large icon so there's no order. I try to explain that subdirectories (I say "subfolder" so it doesn't sound too techie) will help them manage their files, but to no avail. After I use the "find file" function, I can only shrug my shoulders and let them go on as they were. I look forward to when they can't add anymore files to the one folder, so I can say "I told you so 6 months ago!).

Thanks for letting me rant

p

Registered: Aug 2000
Location: Minneapolis, MN
Posts: 217

Ahh the Find File function!!

If only I could get my users to use and understand Find (I have no hope that they will actually intelligently manage their files). I don't know how many times a week someone asks me to help them find a file that they lost. I try to explain to them what I'm doing ("There's a great little feature in windows...""this is a wildcard...") but they don't care, they just want me to do it for them. This is not rocket science! This is a huge waste of my time.

Oh well, here is my new mantra:
Their ignorance is my job security.

Registered: Nov 1999
Location: New York, New York
Posts: 560

Re: Re: You would be amazed

quote:

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Originally posted by EricG


Or ask where the "ANY" key is..

---

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Felipe Garcia
Happy Treo 600 user, so far. Thanx Cingular for having an unlocked phone.

My Treo 600 is my phone, my PDA, my watch, and my MP3 player. Oh yeah, I take a picture once in a while with it. Convergence is such a great thing.

Registered: Dec 2000
Location: East Coast, USA
Posts: 134

heh, that's funny

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brandon
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Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

HHAHAHAHAHAHA LOL!

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"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams

Registered: Aug 2000
Location: Glen Burnie, Maryland
Posts: 205

OK, I have to ask

EricG,
Where are you getting the smileys from? I haven't seen those here before....

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Sven

If at first you do succeed, try not to look astonished.

Registered: Aug 2000
Location: Alive and well on VisorCentral.com
Posts: 861

From http://cwm.ragesofsanity.com/cgi-bi...ox&noframes

I got the URL from an VISOR CENTRAL thread http://discussion.visorcentral.com/...mp;pagenumber=2 about the new Visor Central smileys.. "Do the Smilies Stink? " , ToolkiT gave the url..

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"One of the most important things you learn from the internet is that there is no �them� out there. It�s just an awful lot of �us�." -- Douglas Adams