Registered: Mar 2001
Location:
Posts: 43

I cancelled my order and may still get one when amazon starts shipping, but i'm definitely done with palmgear. I would recommend cancelling any orders you have with them, i'm all the better for doing it.

Registered: Dec 2000
Location: New York, NY
Posts: 63

I'm thinking of purchasing the MemPlug for my Handspring Prism to evaluate and review (and hopefully to perform 100% reliable backups/restores for my new 16MB memory upgrade). However, I'm having second thoughts after reading this thread. I've orderd MANY items through PalmGear and never had any problems, thank goodness. This nonsense about the "bundled" memory certainly is troubling.

I have some questions - I hope either members of this thread or PiDeveloper can answer them. I sent an e-mail to PI, but I doubt they'll have time to answer it while trying to keep up with what looks like incredible demand for the MemPlug. Here are the questions I posed to PI:

1. How much does the SmartMedia Card stick out of the MemPlug Module?

2. Do you plan on making a version where the SmartMedia is inserted all the way in (possibly using a cutout for your thumb and forefinger to grab the edge of the media while it sits completely flush with the top of the module)?

3. Does PiBackup make an EXACT copy of memory including saved preferences (where many of my software registration numbers are stored), unsaved preferences and hidden system files? I currently use the HandSpring Backup Module and it will restore my Prism to it's EXACT state after a hard reset. I want PiBackup to work as well as that solution does.

4. Is gMovie included in ROM on the MemPlug? I see on your website that version 1.1.3 is available for download. Where do I install the application?

5. What color depth (8-bit, 256 color or 16-bit, 65,536 color) does the gMovie Player support? The Prism is a 16-bit device.

6. What happens when you upgrade the pre-installed applications? Does the MemPlug have FlashROM to install the new apps onto the Module?

Registered: Jan 2001
Location: Seattle, Washington
Posts: 293

1.2-3mm

3.yes
4.yes, but it's the older version, you can still download the update, but the new ver will stay in your prism RAM.
5.the 1.1.3 support 16 bit, but the one inside the Flash Rom support 256 color. So, if you get your memplug just download Gmovie ver 1.1.3.
6.yes

Note for Pi developer: can you put the Gmovie ver 1.1.3 to the flash rom(maybe on the next update)?
Thank's

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Have A Good Day!
I Love My Prism!

Registered: Dec 2000
Location: New York, NY
Posts: 63

Thanks Akur. Now I only need an answer to the flush fitting SmartMedia Card question. If the MemPlug has Flash Memory and gMovie is in ROM, why won't the newer version replace the older one when I flash it into ROM? Isn't it silly to have two versions of the same application, one in main memory and one in Springboard ROM?

Registered: Feb 2001
Location:
Posts: 6

I ordered the MemPlug from PalmGear on April 6. I only ordered the module and no bundled memory card.

I noticed PalmGear still lists the ship date as 4/30, so I e-mailed them last night and got back this reply this morning:

"The items you have ordered are currently on back order until May 8th.. We
are extremely sorry for the untimely delay. I apologize and as soon as we
get the item in we will ship out to you ASAP."


So they claim the new shipping date is May 8. If it doesn't ship on May 8, I will definitely cancel my order. I think a month is more than enough time for them to order enough modules and ship them.

Registered: May 2001
Location:
Posts: 11

KristenA, your reply from palmgear sounds familiar - I went through a few shipping dates too before it was actually shipped. I did buy mine bundled with an 8 meg card, but it was still over a month from the time I placed the order so it seems odd that Palmgear has been saying that the bundled ones are not backordered. The "bundle" was a smart media card Scotch taped to the outside of a SEALED Memplug box!

Registered: Nov 2000
Location:
Posts: 714

quote:

---

Originally posted by Scottster
Thanks Akur. Now I only need an answer to the flush fitting SmartMedia Card question. If the MemPlug has Flash Memory and gMovie is in ROM, why won't the newer version replace the older one when I flash it into ROM? Isn't it silly to have two versions of the same application, one in main memory and one in Springboard ROM?

---

__________________
Matt Nichols
[email protected]

Registered: Dec 2000
Location: New York, NY
Posts: 63

quote:

---

Originally posted by Matthew Nichols


...Just today they released the Flash Update that included the new gMovie, so it doesn't really matter (For now at least).

---

Now if we can all just get our hands on a MemPlug that we can flash the new gMovie upfdate onto

Registered: Mar 2001
Location: Derry NH USA Earth
Posts: 154

"We are suppose to receive them in sometime this week ot next depending on if it gets held up in customs. The shipment is coming from Hong Kong." -- PalmGear shipping

Which will get here first the downed surveillance plane from China or the MemPlugs?

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<div align="left"><font size="+2" color="#FF8000">Mike</font>
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Registered: Mar 2001
Location: Derry NH USA Earth
Posts: 154

There are 163 orders, presumably we're waiting on the 500 to come.

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<div align="left"><font size="+2" color="#FF8000">Mike</font>
<hr width="200">
<font color="Red"><i>Programming is the struggle between programmers<br> building bigger and better idiot proof systems<br> and the universe building bigger and better idiots</i></font>
<hr width="200">
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Registered: Apr 2001
Location: Bismarck, ND
Posts: 114

TO PIDeveloper

quote:

---

Originally posted by Matthew Nichols


...Just today they released the Flash Update that included the new gMovie, so it doesn't really matter (For now at least).

---

__________________
J. Sean McKay, Ph.D.

~~~~~~~~~~~~~~~~~~~~~~~~~~
"In every work of genius....
we recognize our own rejected thoughts."
--Ralph Waldo Emerson
~~~~~~~~~~~~~~~~~~~~~~~~~~

Registered: Nov 2000
Location:
Posts: 714

Re: TO PIDeveloper

quote:

---

Originally posted by headgamer
Could PI please put a listing of the changes made in each update on their site? It would be nice to know what new features/bug fixes are included in each new flash update release.

---

__________________
Matt Nichols
[email protected]

Registered: Mar 2001
Location:
Posts: 43

Anyone see the latest backorder date at Palmgear? It's now 5/13. I may still have a chance to get one through Amazon before Palmgear gets it together.

Registered: Apr 2001
Location: Aiken, SC
Posts: 20

Ridiculous

Yeah, I saw that so I called to check on my order status. The response I received was "any day now". At that point I cancelled my order. No more orders for me from PalmGear.

Registered: Dec 2000
Location:
Posts: 175

That's what I will do tonight - cancel. The way the Visor world is, 10 new products could come out between now and May 13th. I'll just wait and see which becomes available first, the MemPlug or the anonymous CF Adapter that Dave Kessler of Kopsis mentioned.

Sorry PiDeveloper, it's nothing "personal."

Registered: Mar 2001
Location:
Posts: 159

quote:

---

Originally posted by Anomaly
That's what I will do tonight - cancel. The way the Visor world is, 10 new products could come out between now and May 13th. I'll just wait and see which becomes available first, the MemPlug or the anonymous CF Adapter that Dave Kessler of Kopsis mentioned.

Sorry PiDeveloper, it's nothing "personal."

---

Sorry everybodies,

The demand for Memplug is much stronger than both PI and PalmGear expectation. According to PalmGear, our previous shippment sold out quickly.

PI will produce more units ASAP(maybe double the production volume) and send it to PalmGear again. And we will looking for more distribution channel for our customers.

PI is really care the feeling of our customers.
And we hope all of you can enjoy Memplug.
- PiDeveloper

Registered: Mar 2001
Location: Derry NH USA Earth
Posts: 154

PiDeveloper,

That shipment filled orders up to approximately 4/2 so basically they sold them long before they even ordered from you. They didn't order enough and they're still taking orders. They can't seem to figure out how many to order and can't even project how many they will need.

The different distribution channels will probably be the best thing to do right now. PalmGear basically is in a monopoly position where they can take orders knowing they don't have to respond to customers. That is my only problem with this whole situation. If I had known back in the beginning of April that there would be a 6 week wait, I would probably still have ordered. I ordered on a Friday expecting to see it in a week because the "package" I ordered wasn't (and still isn't) listed as being backordered. Moving shipdates and no communication from them are unacceptable. The whole customer service situation and how it's been handled seems shady at best and from what I've been reading possibly illegal.

Unfortunately, they are the only source in the US so if we don't like the way we're treated, too bad.

I want one because it's the best storage solution out there. (IMHO) So I'll put up with it, but I will absolutely never buy another thing from them again.

Well anyways, keep up the good work, the MemPlug sounds like a real good product! Don't let PalmGear mess up your business..

__________________
<div align="left"><font size="+2" color="#FF8000">Mike</font>
<hr width="200">
<font color="Red"><i>Programming is the struggle between programmers<br> building bigger and better idiot proof systems<br> and the universe building bigger and better idiots</i></font>
<hr width="200">
<b><a href="http://enhanceyourlife.com">http://enhanceyourlife.com</a><br>
<a href="http://www.furrbrain.com">http://www.furrbrain.com</a></b></div>

Last edited by enhanceyourlife on 05-05-2001 at 02:35 AM