Registered: Jan 2000
Location:
Posts: 31

Okay, so I posted a while back: longtime palm user, switched to Visor, no problems for first three months. Suddenly repeated ONE DAY BATTERY DRAIN.

Posted for advice, finally got a new visor from HS to correct. Guess what? SAME PROBLEM!

Now, I know 10 visor owners quite well. 8 of them have had the sudden battery drain problem or the "fatal error lose all data" problem.

I am really really close to returning the Visor and insisting on a full refund. I want the versitility of the springboard (two way paging! wireless connectivity!) but I am SICK of losing my data and dealing with this crap.

I NEVER had this problem with my palm or any other for that matter.

so:
1) Why is the Visor so frigging buggy? It is an amalgam of pre-existing tech. It should be benefitting from that, not ending up worse than its componants.

2) Has anyone been able to solve the battery drain problem definitively? -SOLVE- mind you, not just one time fix for the crash.

3) Has anyone been able to solve the "fatal error" problem definatively?

thank you to all who reply!

Registered: Nov 1999
Location: Ann Arbor, Michigan USA
Posts: 790

Declana,
I'm sorry for all the trouble you're having. I've had my VDX since November and have not had any problems with rapid battery drain or fatal error. I don't think most Visor users have those problems either. But I'll throw in my 2 cents attempt to help.

Quick question: I didn't notice from your previous posts if you were using brand-new name-brand Alkaline (Duracell or Energizer)or rechargable batteries.

Have you tried this sequence as a test?
- do a hard reset
- install brand-new Energizers
- install *NO* programs
- see how long batteries last
- see if you get fatal errors

Also, think about contacting Handspring for another replacement unit. You might ask if you can be assured of a *new* (not refurbished) unit. Also, ask that they pay the shipping both ways. If the cust svc rep can't authorize that, ask for a supervisor. Be sure they know this is the second replacement.

Good luck, let us know what happens.

Registered: Feb 2000
Location:
Posts: 68

I'd also suggest loading applications one by one and attempting to determine if one of them, or, a combination (yick) are sucking batteries. I have some games that suck batteries while they are being played.

Registered: Apr 2000
Location: Santa Clarita, CA
Posts: 198

I've never had any problems either. Sorry about yours.

Registered: Apr 2000
Location: Inglewood, CA, USA
Posts: 390

(I haven't had any problems with mine either.)
Question: Is the battery draining while just sitting there, uncovered, or are you using a case? (I'm asking because I'm wondering if a case is turning the unit on when not in use...)